Multimedia business counter system of smart grid power supply business lobby

Abstract

The invention relates to a multimedia business counter system of a smart grid power supply business lobby. The multimedia business counter system comprises a business counter. The multimedia business counter system is characterized in that: a system host machine is installed in the business counter; an inner-outer double-screen display, an electronic signature plate and an identity card information reader are installed on the business counter and are connected with the system host machine; an infrared touch screen is covered on the surface of an outer display screen of the inner-outer double-screen display; and the system host machine is connected with a backend business server to realize the functions of data exchange and business control. The multimedia business counter system has reasonable design, integrates the functions of double-screen displaying, split-screen controlling, screen touching, writing pen writing, identity identifying, certificate scanning reading, information interacting, electronic signing, service evaluating, and the like into a whole, plays a key role in paper-less operation of the smart business lobby, and is an essential device in the business transaction process of the smart business lobby. With the adoption of the multimedia business counter system, a passive service mode is changed, and the service quality is improved.

Description

technical field [0001] The invention belongs to the field of electric power grids, in particular to a multimedia business counter system for business halls powered by smart grids. Background technique [0002] With the advancement of my country's electricity market reform, the development of power supply enterprises is facing new opportunities and challenges. In May 2009, the State Grid Corporation of China proposed to build a strong and smart grid plan in an all-round way in 2020. According to the overall deployment of the State Grid Corporation of China to build a strong and smart grid, smart power consumption is an important part of a strong and smart grid, and it is also an important part of building a strong and smart grid. The focus and foothold of the grid. The smart grid power supply business hall directly faces the society and customers. As the main way for all walks of life to perceive and experience the achievements of the construction of a strong smart grid, it ...

AI Technical Summary

Problems solved by technology

The smart grid power supply business hall includes many businesses such as business application (residents, public), electricity fee payment, consultation and inquiry, etc. Customers need to handle corresponding businesses in front of the business counter. The existing business counters have the following problems: (1) When a customer handles business at the counter, the interaction between the customer and the staff is insufficient, and the business is cumbersome. The customer cannot clearly see the whole process of business processing, and cannot learn more real and comprehensive information. The transparency is not high; (2) There are many and complicated equipment at the business counters, such as evaluators, queuing callers, promotional papers, business applications, etc. The desks at the counters are not tidy, and things are placed in confusion, resulting in lower customer satisfaction; (3) the existing (4) Complicated verification of the validity of the customer's identity: the filling of the paper form requires a signature to confirm the validity of the filled content, and the customer has to provide ID cards and other documents and check with the person to confirm the identity, which cannot adapt to paperless Operational business requirements and electronic signature applications

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