Method and system for window service industry service lobby real-time interactive service rapid transaction

Abstract

The invention discloses a method for window service industry service lobby real-time interactive service rapid transaction. The method comprises the steps that a service transaction terminal is obtained, a required service type is selected, a user is prompted to show certificates needed for service transaction, an electronic service application form is filled through the service transaction terminal, the electronic service application form filled by the user is checked by a server, the electronic service application form is submitted to a service lobby comprehensive system, meanwhile, a queue number is generated, the relevant certificates are submitted by the user, the user signs and confirms the printed service application form so that a window operator can check and confirm the service application form, and thus service transaction is completed. The method for window service industry service lobby real-time interactive service rapid transaction has the advantages of being rapid in service transaction, capable of improving the transaction efficiency of the window operator and reducing the labor intensity of the window operator and the like. Therefore, the method for window service industry service lobby real-time interactive service rapid transaction can be widely used in various window service industries such as service lobbies of banks, telecommunication and government relevant departments. The invention further discloses a system for window service industry service lobby real-time interactive service rapid transaction.

Description

technical field [0001] The invention relates to the technical field of business handling in the window service industry, in particular to a real-time interactive business quick handling method and system in the window industry service hall. Background technique [0002] At present, the business process method in various window service industries such as banking, telecommunications, and government departments' office halls is usually to take a number through a queuing machine, and the customer fills in the relevant business application form, and then the window operator calls the number, and the customer goes to the window to submit Relevant certificates and business application forms, window operators verify the authenticity of identities, manually input information on customer application forms, print customer receipts, and confirm customer signatures to complete the business process. Customers often make mistakes in filling out the business application form manually, and r...

AI Technical Summary

Problems solved by technology

[0005] 1. The service hall is overcrowded, the customer business experience is poor, and there are many complaints from customers;

[0006] 2. The time for window operators to handle a single business is too long, the efficiency is low, and the labor intensity of window operators is high;

[0007] 3. Due to the long time for handling a single business, a large amount of time for follow-up customers becomes idle waiting time, and customers begin to accumulate in the service hall, and enterprises (units) cannot figure out the overall customer needs, and do not know how to allocate windows to optimize efficiency;

[0008] 4. The contradiction between the increase in the number of business transactions and the business processing capabilities of enterprises (units) has not been resolved, and the cost is too high by relying on the extensive method of increasing the number of halls, window operators and the number of windows

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