A virtual agent system and its implementation method for remote vtm

Abstract

The invention discloses a virtual agent system for remote VTM and its implementation method. The method includes the following steps: data collection of VTM terminal: the data includes VTM terminal high-definition video stream data, business and operation-related information and data, and VTM terminal Various states of the equipment; data transmission; data display on the remote virtual agent terminal: the remote virtual agent terminal displays the corresponding operation guide and display screen on the display screen of the VTM terminal in real time and dynamically according to the received data, and the collected VTM terminal The high-definition video stream data is used as the dynamic background of the human-computer interaction module; the information return step. The virtual agent system for remote VTM and its implementation method realize the seamless connection between the VTM self-service equipment environment and the operation of the bank customer and the virtual face-to-face operation platform of the agent, so that the agent can remotely assist the bank customer to handle related financial services on the VTM self-service terminal, Easy to implement, friendly man-machine interface.

Description

technical field [0001] The invention relates to a virtual agent system for remote VTM and its realization method, which is an overall scheme of financial VTM. Background technique [0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are also becoming more and more prominent: long queues, only working hours to handle related counter business, high operating costs of business outlets, It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services. VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is the first choice for related businesses of unattended self-service business outlets that have grown rapidly in recent years and are recognized by the banking industry However, for the display and layout of th...

AI Technical Summary

Problems solved by technology

[0002] With the rapid development of society, ordinary people enjoy more and more frequent banking financial services, and the challenges faced by banks are becoming more and more prominent: long queues, only working hours to handle related counter business, and high operating costs of business outlets. It poses a higher challenge on how to reduce operating costs and allow customers to enjoy high-quality financial services

VTM [Virtual Teller Machine, English abbreviation: VTM, virtual teller machine, also known as remote teller machine, video teller machine, etc.] The overall solution is the first choice for related businesses of unattended self-service business outlets that have grown rapidly in recent years and are recognized by the banking industry However, for the display and layout of the remote virtual agent terminal, it is either too simple and traditional, or the cost is too high, or the operation is inconvenient. Usually, the agent terminal is displayed in a dual-screen mode. When the agent’s eyes switch screens, the head or eyeballs need to turn The range is relatively large, causing the bank customers to feel that the service is not specific, or the single-screen mode is used, and the video is displayed at a lower resolution, so that the agent cannot better see the clearness of the face or body parts of the customer handling the business This will give criminals an opportunity to bury relevant financial risks, which is not conducive to better assisting customers to effectively handle relevant banking services

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