Method and system for building conversation with customer service seat
An agent and customer service technology, applied in the field of communication, can solve problems such as insufficient real-time performance and high server pressure, and achieve the effect of improving user experience
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[0029] In order to solve the problem that the customer service system of the prior art online chat mode uses AJAX to request refresh to the server regularly, its real-time performance is not enough, and the server is under a lot of pressure when the server is regularly refreshed, the present invention provides a dialogue with customer service agents The method and system will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0030] An embodiment of the present invention provides a method for establishing a dialogue with a customer service agent, the process of which is as follows figure 1 As shown, including step S102 to step S104:
[0031] S102, the HTTP server receives a search agent request from the client;
[0032] S104, the HTTP server sends a search agent request to t...
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