PON network fault diagnosis method and apparatus for household broadband service
A fault diagnosis and home broadband technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve problems such as inability to quickly and directly locate root cause alarms, time-consuming troubleshooting, and setting diagnostic priorities. After-sales maintenance efficiency, shortening fault location time, and improving the effect of complaint interception rate
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[0065] as follows figure 1 As shown, an embodiment of the present invention is given to set forth a method for diagnosing a PON network fault facing a home broadband service, as described, the method includes:
[0066] Step S101: Configure the fault diagnosis process for each fault category according to the fault diagnosis experience.
[0067] The types of faults are the types of faults that often occur to home broadband customers, such as inability to access the Internet, slow Internet access, and frequent disconnection of the Internet.
[0068] The fault categories described in this article are summarized based on the known fault phenomena reported by home broadband users.
[0069] Usually for these types of faults, there will be certain experience in diagnosis and maintenance, and these diagnosis and maintenance experiences will be organized into corresponding fault diagnosis procedures to diagnose various types of faults. Process and troubleshooting process of frequently...
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