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PON network fault diagnosis method and apparatus for household broadband service

A fault diagnosis and home broadband technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve problems such as inability to quickly and directly locate root cause alarms, time-consuming troubleshooting, and setting diagnostic priorities. After-sales maintenance efficiency, shortening fault location time, and improving the effect of complaint interception rate

Active Publication Date: 2016-06-22
BOCO INTER TELECOM
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

These diagnostic methods are for physical equipment or optical fiber, and do not involve the business level, so it is impossible to formulate diagnostic priorities according to the impact on the business, and are mostly suitable for outside line maintenance personnel
Moreover, this method usually requires additional hardware support. On the basis of existing network maintenance, new maintenance equipment and methods need to be added, which increases the difficulty of maintenance.
The other is fault diagnosis based on the data analysis of the PON network management system, which mainly analyzes the alarm information of the equipment in the network management system. The diagnosis method based on the PON network management system is oriented to equipment and optical fiber links, and is based on the artificial analysis of massive alarms. It is impossible to quickly and directly locate the root cause alarm, and it takes a lot of time to troubleshoot and repair

Method used

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  • PON network fault diagnosis method and apparatus for household broadband service
  • PON network fault diagnosis method and apparatus for household broadband service
  • PON network fault diagnosis method and apparatus for household broadband service

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Embodiment 1

[0065] as follows figure 1 As shown, an embodiment of the present invention is given to set forth a method for diagnosing a PON network fault facing a home broadband service, as described, the method includes:

[0066] Step S101: Configure the fault diagnosis process for each fault category according to the fault diagnosis experience.

[0067] The types of faults are the types of faults that often occur to home broadband customers, such as inability to access the Internet, slow Internet access, and frequent disconnection of the Internet.

[0068] The fault categories described in this article are summarized based on the known fault phenomena reported by home broadband users.

[0069] Usually for these types of faults, there will be certain experience in diagnosis and maintenance, and these diagnosis and maintenance experiences will be organized into corresponding fault diagnosis procedures to diagnose various types of faults. Process and troubleshooting process of frequently...

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Abstract

The invention discloses a PON network fault diagnosis method for household broadband service. The method includes: configuring the fault diagnosis process of each fault category according to fault diagnosis experience; selecting the fault diagnosis process corresponding to the fault category according to the fault category of a user; entering the selected fault diagnosis process, obtaining equipment information and service information corresponding to a broadband service account of the user, and starting to execute each step in the fault diagnosis process in sequence; and obtaining the corresponding fault processing method in a fault diagnosis knowledge base according to a diagnosis result of the fault diagnosis process. By employing the method, the time for fault positioning can be effectively reduced, and the efficiency for processing the faults is improved. The invention also discloses a PON network fault diagnosis apparatus for the household broadband service.

Description

technical field [0001] The invention relates to the field of network fault diagnosis, in particular to the PON network fault diagnosis of home broadband services. Background technique [0002] Under the guidance of the strategic goals of "Broadband China" and "Fiber into Copper Retirement", various telecom operators are vigorously developing broadband services for home customers, especially the construction of broadband networks based on PON technology is particularly rapid, almost doubling in size every year. growth, the market competition is extremely fierce. As the number of equipment and users continues to increase, the problem of broadband after-sales protection for home customers has become more and more prominent, mainly in the following aspects: [0003] Low complaint interception rate: For customer service personnel, after receiving complaints from home broadband service users (referred to as users in this article), they will first judge the cause of the failure ba...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
Inventor 吴智辰晁玉玲徐琳
Owner BOCO INTER TELECOM
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