PON network fault diagnosis method and apparatus for household broadband service

Abstract

The invention discloses a PON network fault diagnosis method for household broadband service. The method includes: configuring the fault diagnosis process of each fault category according to fault diagnosis experience; selecting the fault diagnosis process corresponding to the fault category according to the fault category of a user; entering the selected fault diagnosis process, obtaining equipment information and service information corresponding to a broadband service account of the user, and starting to execute each step in the fault diagnosis process in sequence; and obtaining the corresponding fault processing method in a fault diagnosis knowledge base according to a diagnosis result of the fault diagnosis process. By employing the method, the time for fault positioning can be effectively reduced, and the efficiency for processing the faults is improved. The invention also discloses a PON network fault diagnosis apparatus for the household broadband service.

Description

technical field [0001] The invention relates to the field of network fault diagnosis, in particular to the PON network fault diagnosis of home broadband services. Background technique [0002] Under the guidance of the strategic goals of "Broadband China" and "Fiber into Copper Retirement", various telecom operators are vigorously developing broadband services for home customers, especially the construction of broadband networks based on PON technology is particularly rapid, almost doubling in size every year. growth, the market competition is extremely fierce. As the number of equipment and users continues to increase, the problem of broadband after-sales protection for home customers has become more and more prominent, mainly in the following aspects: [0003] Low complaint interception rate: For customer service personnel, after receiving complaints from home broadband service users (referred to as users in this article), they will first judge the cause of the failure ba...

AI Technical Summary

Problems solved by technology

These diagnostic methods are for physical equipment or optical fiber, and do not involve the business level, so it is impossible to formulate diagnostic priorities according to the impact on the business, and are mostly suitable for outside line maintenance personnel

Moreover, this method usually requires additional hardware support. On the basis of existing network maintenance, new maintenance equipment and methods need to be added, which increases the difficulty of maintenance.

The other is fault diagnosis based on the data analysis of the PON network management system, which mainly analyzes the alarm information of the equipment in the network management system. The diagnosis method based on the PON network management system is oriented to equipment and optical fiber links, and is based on the artificial analysis of massive alarms. It is impossible to quickly and directly locate the root cause alarm, and it takes a lot of time to troubleshoot and repair

Images