Power marketing online paperless business management method and system

Abstract

The invention provides a power marketing online paperless business management method. The method includes the following steps that: the image file of electricity consumption data handling of an electricity customer is submitted online; information in the image file is automatically collected and authenticated; an electronic version electricity utilization application is generated according to the collected information, the electronic version electricity utilization application is intelligently verified and electronically signed; an electronic version file of marketing business is generated automatically according to the internal business of electricity marketing by means of a version file, and the electronic version file of the marketing business is fed back to the electricity customer online, so that the electricity customer can electronically sign the electronic version file to confirm it; and by means of knowledge base services, service interaction with the electricity customer is carried out, and the evaluation information of the electricity customer for services is collected. With the power marketing online paperless business management method of the invention adopted, the automation and paperless processing of the online business handling of the electricity customer can be realized; customer service quality can be improved; and the participation degree of the customer in business handling can be increased, and customer service experience can be improved.

Description

technical field [0001] The invention relates to a method and system for handling paperless business on the electric power marketing line. Background technique [0002] With the improvement of the level of economic development and the rapid development of information technology, when customers are handling electricity business, the automatic and intelligent processing of online business handling, online electronic signing, business handling progress and electricity customer service evaluation has been put forward. higher requirement. At present, power companies mainly handle power marketing business through the power supply business hall, and can also pre-accept simple business handling applications by dialing 95598, self-service terminals, power APPs, etc., and some channels can also use OCR technology to realize basic usage Data collection for electricity business processing, but only limited to business hall business processing, and the automatic collection rate of basic ...

AI Technical Summary

Problems solved by technology

At present, power companies mainly handle power marketing business through the power supply business hall, and can also pre-accept simple business handling applications by dialing 95598, self-service terminals, power APPs, etc., and some channels can also use OCR technology to realize basic usage Data collection for electricity business processing, but only limited to business hall business processing, and the automatic collection rate of basic business data is not high, customer electricity service information, basic data collection, business processing automation, electronic signature application, etc. have not yet been carried out or progressed Slow, customer experience in handling electricity service is still relatively poor

[0003] At present, in the process of paperless handling of electric power marketing customer business, the application date is: 2015.09.29, and the Chinese invention patent with application number 201510630593 discloses an on-site operation method based on a marketing mobile operation platform to realize paperless office. It mainly focuses on the use of mobile operation terminals to realize paperless electronic confirmation of customer on-site operations, business processing and other work. Customer service intelligent interaction and other aspects are not involved or have not been carried out

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