Online customer service management system and method
A management system and management method technology, applied in the transmission system, digital transmission system, customer communication, etc., can solve problems such as customer service can not provide timely feedback information, service quality decline, customer service slack customers, etc., to achieve accurate and efficient customer service, fast processing , a reasonable matching effect
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[0027] In the following, the online customer service management system and method of the present invention will be exemplified in combination with the drawings and specific embodiments. It should be noted that the following drawings and specific embodiments do not constitute a limitation on the implementation of the present invention. Personnel can design equivalent solutions without departing from the concept of the present invention.
[0028] See Figure 1-3 As shown, the embodiment provided by the present invention is as follows:
[0029] An online customer service management system, including:
[0030] The out-of-group allocation unit is used to automatically allocate customers to the corresponding customer service group according to a predetermined allocation strategy.
[0031] Specifically, one purpose of the out-of-group allocation unit is to diversify and match customers who have made a customer service consultation request to a corresponding customer service group. In order...
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