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Seat recommendation method and device, equipment and memory medium

A recommendation method and recommendation device technology, applied in the field of agent recommendation method, device, equipment and storage medium, can solve problems such as customer dissatisfaction and low agent efficiency

Inactive Publication Date: 2018-09-18
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide an agent recommendation method, device, equipment and storage medium to solve the problems in the prior art that multiple agents follow up with the same customer repeatedly and make repeated sales, resulting in customer dissatisfaction and low agent efficiency

Method used

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  • Seat recommendation method and device, equipment and memory medium
  • Seat recommendation method and device, equipment and memory medium
  • Seat recommendation method and device, equipment and memory medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0030] An embodiment of the present invention provides an agent recommendation method, please refer to figure 1 , the seat recommendation method includes:

[0031] Step S10. Receive an internal call operation instruction from the customer, and obtain customer profile information.

[0032] In step S10, the internal call operation means that the customer dials the sales hotline, or the customer sends a text message or voice message. When the customer initiates an internal call operation command, the background system automatically obtains the customer's data information according to the customer's client number. For example: when a customer dials a sales hotline, the background system will automatically obtain the customer's information based on the customer's phone number. The customer's information includes the customer's name, phone number, email address, ID number, residential address, etc.

[0033] Step S20. Retrieve the customer's historical follow-up record according to ...

Embodiment 2

[0069] Another embodiment of the present invention provides an agent recommendation device 70, such as Image 6 As shown, the agent recommendation device 70 includes:

[0070] The customer information acquisition module 701 is configured to receive the customer's internal call operation instruction and acquire customer profile information.

[0071] The retrieval judging module 702 is used to retrieve the customer's historical follow-up records according to the customer profile information, and when the historical follow-up records are retrieved, judge whether the number of agent clients following up the customer in the historical follow-up records is one.

[0072] Authority assignment module 703, is used for when judging result is yes, connects agent client and sends customer profile information to the agent client of follow-up customer; Set the agent client as the designated follow-up client, connect to the designated follow-up client and send the customer profile informatio...

Embodiment 3

[0079] This embodiment provides a computer-readable storage medium, and a computer program is stored on the computer-readable storage medium. When the computer program is executed by a processor, an agent recommendation method in Embodiment 1 is implemented. In order to avoid repetition, details are not repeated here. . Alternatively, when the computer program is executed by the processor, the functions of the modules / units in the agent recommending device in Embodiment 2 are implemented, and details are not repeated here to avoid repetition.

[0080] It can be understood that the computer-readable storage medium may include: any entity or device capable of carrying the computer program code, recording medium, U disk, mobile hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), electric carrier signal and telecommunication signal, etc.

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Abstract

The invention relates to the technical field of marketing business recommendation. The embodiment of the invention provides a seat recommendation method and device, equipment and a memory medium. Theseat recommendation method comprises the steps of receiving a customer internal call operation instruction and obtaining customer information; searching history follow-up records of the customer according to the customer information; recommending a seat client to follow up the customer according to a result of searching the history follow-up records; and limiting call-out authority of the other seat clients on the customer in the history follow-up records. According to the method, the device, the equipment and the memory medium, the seat is recommended to the customer through utilization of the seat recommendation method and the customer is prevented from being followed up by a plurality of seats repeatedly, so the customer degree of satisfaction and a marketing success rate are improved,moreover, the seat efficiency is improved, and the problem that the customer is unsatisfied due to the fact that in the prior art, the seats carry out repeated marketing on the customer is solved.

Description

technical field [0001] The invention belongs to the technical field of marketing service recommendation, and in particular relates to an agent recommendation method, device, equipment and storage medium. Background technique [0002] At present, distance sales occupy a large market. Customers can consult or complete transactions by sending messages through terminal devices or calling the sales hotline to communicate with agents. However, due to different sales channels or sales departments, there may be multiple agents following up on a certain Customers, repeated contact and marketing to the same customer will arouse customers' resentment, and even lead to customer complaints, while wasting agent resources. [0003] To sum up, there are problems in the prior art that multiple agents follow up with the same customer repeatedly and make repeated sales, resulting in customer dissatisfaction and low agent efficiency. Contents of the invention [0004] The purpose of the pres...

Claims

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Application Information

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IPC IPC(8): H04M3/51G06Q10/06G06Q30/00G06Q30/02
CPCG06Q10/06311G06Q30/01G06Q30/02H04M3/5175G06Q10/063112G06Q30/016G06Q30/0255G06Q30/0631
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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