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Flow processing method and device and computer readable medium

A processing method and process technology, applied in the field of data processing, can solve problems such as many operation steps, and achieve the effect of improving user experience

Inactive Publication Date: 2018-12-04
CHINA CONSTRUCTION BANK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the object of the present invention is to provide a process processing method, device and computer-readable medium to solve the problem that different banking services in the prior art need to repeatedly perform customer inquiries and have no business guidance process. technical issues with many steps

Method used

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  • Flow processing method and device and computer readable medium
  • Flow processing method and device and computer readable medium
  • Flow processing method and device and computer readable medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0025] figure 1 It is a flow chart of a flow processing method provided according to an embodiment of the present invention. Such as figure 1 As shown, the process processing method includes the following steps:

[0026] Step S102, query whether there is customer information of the customer to be queried in the customer information component based on the acquired query keyword of the customer to be queried, and the customer information component includes customer attribute information and customer contact information;

[0027] Step S104, if it exists, obtain the customer number of the customer to be inquired based on the customer information;

[0028] Step S106, combining the customer number and the customer relationship management component to generate a customer result list, wherein the customer relationship management component includes customer grade information, customer management relationship and customer value;

[0029] Step S108, generating a decision tree based o...

Embodiment 2

[0073] The embodiment of the present invention also provides a flow processing device, which is used to execute the flow processing method provided in the above content of the embodiment of the present invention. The flow processing device provided in the embodiment of the present invention will be described in detail below.

[0074] Figure 5 is a schematic diagram of a flow processing device provided according to an embodiment of the present invention, such as Figure 5As shown, the flow processing device mainly includes: a query module 10, a first acquisition module 20, a first generation module 30, and a second generation module 40, wherein:

[0075] Inquiry module 10 is used to inquire whether there is customer information of the customer to be inquired in the customer information component based on the query keyword of the customer to be inquired that is obtained, and the customer information component includes customer attribute information and customer contact informat...

Embodiment 3

[0090] see Figure 6 , the embodiment of the present invention also provides a computer 16, including: a processor 100, a memory 101, a bus 102 and a communication interface 103, the processor 100, the communication interface 103 and the memory 101 are connected through the bus 102; the processor 100 is used for Executable modules, such as computer programs, stored in the memory 101 are executed.

[0091] Wherein, the memory 101 may include a high-speed random access memory (RAM, Random Access Memory), and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory. The communication connection between the system network element and at least one other network element is realized through at least one communication interface 103 (which may be wired or wireless), and the Internet, wide area network, local network, metropolitan area network, etc. can be used.

[0092] The bus 102 may be an ISA bus, a PCI bus, or an EISA bus, etc. The bus can be...

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PUM

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Abstract

The embodiment of the invention provides a flow processing method and device and a computer readable medium. The flow processing method comprises the steps of querying whether there is customer information of a customer to be queried in a customer information assembly or not based on an obtained query keyword of the customer to be queried; if so, obtaining a customer number of the customer to be queried based on the customer information; generating a customer result list by combining the customer number and a customer relationship management assembly; and generating a decision-making tree based on the customer result list so as to determine the follow-up operation flow required to be performed by the customer to be queried according to the decision-making tree. The flow processing methodsolves a technical problem of numerous operating steps caused by repeated customer query required to be performed for processing different bank services and the absence of a service guidance flow in the prior art.

Description

technical field [0001] The present invention relates to the technical field of data processing, in particular to a flow processing method, device and computer-readable medium. Background technique [0002] At present, in the banking system, operators of various positions and institutions often need to enter the corresponding process interface from different customer management or service menus when searching and locating customers, viewing customer view information, customer management, and customer service. And it is necessary to repeatedly input three elements (customer name, certificate type, certificate number) to complete the desired operation. This requires operators to be proficient in the use of various menu functions of the system, familiar with the use of business scenarios at the entrance of each function, and has high requirements for operators, and there are many repeated operations without process guidance, which brings bad results to operators. user experienc...

Claims

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Application Information

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IPC IPC(8): G06Q10/10G06F17/30
CPCG06Q10/103
Inventor 罗皓月徐小伟杨杰
Owner CHINA CONSTRUCTION BANK