Scheduling conversation method and system based on voice identification

Abstract

The invention relates to the power grid scheduling auxiliary device technology field and especially relates to a scheduling conversation method and system based on voice identification. The method comprises the following steps of starting a voice acquisition module to collect the voice signal of factory station personnel, and automatically recording a conversation by a recording module; identifying the voice signal and matching with identity information stored in a personnel information base; if matching is successful, outputting the identity information of the factory station personnel; and verifying the identity information of the factory station personnel, continuing to talk with the factory station personnel and issuing a scheduling instruction to an opposite side. In the invention, through the voice characteristic of the factory station personnel, the detailed identity information can be matched and the information is displayed to a dispatcher in real time; the information management of qualified personnel under a command can be realized; and the method and the system can be used to strengthen the management of system operation personnel and standardize scheduling service contact so as to ensure the safe and stable operation of a power grid.

Description

technical field [0001] The present invention relates to the technical field of power grid dispatching auxiliary devices, and more specifically, to a method and system for dispatching calls based on speech recognition. Background technique [0002] According to regulations, when contacting the on-duty dispatcher of the power grid dispatching organization (hereinafter referred to as "dispatcher") for dispatching business and accepting dispatching instructions, the operator of the corresponding plant station (hereinafter referred to as "station personnel") must have the qualifications to accept dispatching instructions ( Hereinafter referred to as "dispatching order eligibility"). At present, when the dispatcher communicates with the factory station personnel by phone, there are several problems: (1) There is generally only one fixed contact number in the factory station, and the factory station personnel are on duty in turn, so the dispatcher cannot confirm the other party thr...

AI Technical Summary

Problems solved by technology

At present, when the dispatcher communicates with the factory station personnel by phone, there are several problems: (1) There is generally only one fixed contact number in the factory station, and the factory station personnel are on duty in turn, so the dispatcher cannot confirm the other party through the caller ID ( Caller) identity; (2) Due to language differences, the other party’s speech is not standard and the speed of speech is too fast, etc., the dispatcher often cannot hear the other party’s specific name clearly, and even needs to be asked repeatedly to know the writing method of the other party’s name; (3) Determine the other party’s name After the name, the dispatcher still needs to check the relevant list to determine whether the other party is eligible for dispatching orders. This method not only affects work efficiency, but also makes it difficult to verify the real "identity" of the other party. It cannot prevent factory personnel from falsely reporting that they are eligible for dispatching orders Phenomenon where a person's name is used to make business contact with a dispatcher

Obviously, these problems are not conducive to strengthening the management of system operators and standardizing dispatch business relations, nor can they guarantee the safe and stable operation of the power grid.

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