Method and system for network sales based on robot voice interaction
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A network sales and voice interaction technology, applied in voice analysis, voice recognition, voice synthesis, etc., can solve problems such as inability to adapt, and achieve the effect of facilitating life and simplifying the operation of websites or APPs
Inactive Publication Date: 2019-01-18
WUHAN UNIV OF SCI & TECH
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[0005] At present, there is no robot-based online sales model to provide those who cannot adapt to and operate smart electronic devices and e-commerce platforms, making network communication sales and smart e
Method used
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Embodiment 1
[0078] Embodiment one, as Figure 1-2 as shown, figure 1 It is a flow diagram of an online sales method based on robot voice interaction Figure 1 ; figure 2 It is a schematic flow chart of a network sales method based on robot voice interaction in the present invention Figure II .
[0079] Such as figure 1 As shown, a network sales method based on robot voice interaction includes the following steps:
[0080] S1: The robot receives the voice demand information sent by the user, and recognizes the voice demand information, analyzes the recognition result to determine whether the content of the user’s demand information matches the service content on the e-commerce service platform, and if so, enter S2, if not, go to S3;
[0081] S2: The robot generates an operation instruction according to the demand information content, and selects the service content corresponding to the demand information content on the e-commerce service platform according to the operation instruct...
Embodiment 2
[0117] Embodiment two, such as Figure 4-5 as shown, Figure 4 It is a schematic structural representation of a network sales system based on robot voice interaction in the present invention Figure 1 , Figure 5 It is a schematic structural representation of a network sales system based on robot voice interaction in the present invention Figure II .
[0118] Such as Figure 4 As shown, an online sales system based on robot voice interaction, including a robot 1, an e-commerce service platform 2 and a supply end 3;
[0119] The robot includes a voice receiving module 11, a voice recognition analysis module 12, an operation instruction generating module 13, a driving module 14 and a voice guidance module 15;
[0120] The voice receiving module 11 is used to receive the voice demand information sent by the user;
[0121] The voice recognition analysis module 12 is used to identify the voice demand information; it is also used to analyze according to the recognition result...
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Abstract
The invention relates to a network communication sales method and a system based on robot voice interaction. The method comprises receiving voice demand information from a user by a robot, and recognizes the speech requirement information, Analyze according to the recognition result, determining whether the user's demand information content matches the service content on the e-commerce service platform, If yes, the robot generates an operation instruction according to the demand information content, and selects the service content corresponding to the demand information content on the e-commerce service platform according to the operation instruction, and the e-commerce service platform sends the service content to the supplier to guide the supplier to provide the service corresponding tothe service content and complete the network sales; If not, the robot synthesizes the speech guidance information according to the demand information content, and feeds the speech guidance informationback to the user until the demand information content matches the service content. Through the robot voice interaction to achieve network sales, it solves the problems of consumers who cannot use electronic equipment, and greatly facilitates people 's lives.
Description
technical field [0001] The invention relates to the field of online sales, in particular to a method and system for online sales based on robot voice interaction. Background technique [0002] In recent years, with the rapid development of electronic technology, smart electronic devices have been rapidly popularized, and there are more and more services for learning, living and working based on smart electronic devices. Various e-commerce service platforms It also came into being, which greatly facilitates people's study, work and life. For example, Taobao.com, people can log in to Taobao.com through smart electronic devices for online shopping, so that they can buy the goods or services they want without leaving home. Another example is Meituan.com, people can log in to Meituan.com through smart electronic devices , to carry out various services such as calling takeaway, calling housekeeping services, staying in hotels, and buying tickets and tickets. You can pre-select th...
Claims
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