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A novel call center and an outbound method thereof

A call center, a new type of technology, applied in the field of communication, can solve the problems of large cost investment, long construction period, single function, etc., and achieve the effect of reducing construction cost, reducing construction period, and avoiding single function

Inactive Publication Date: 2019-06-07
佛山市贝密信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve the above-mentioned problems in the prior art, the purpose of the present invention is to provide a new type of call center and its outbound call method, which are used to solve the problems of large cost investment, long construction period, low efficiency and single function in the prior art

Method used

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  • A novel call center and an outbound method thereof
  • A novel call center and an outbound method thereof
  • A novel call center and an outbound method thereof

Examples

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Effect test

Embodiment 1

[0038] Such as figure 1 As shown, a new type of call center includes a telephone call headquarters and several telephone call branches; the telephone call headquarters includes headquarters servers, headquarters dispatching systems, headquarters office seats, and headquarters customer service personnel seats. The headquarters dispatching system is set inside the headquarters server. The server communicates with the dispatching system of the headquarters, the office seats of the headquarters and the customer service personnel of the headquarters respectively, and connects with the external terminal through the communication network;

[0039] Several telephone call branches include branch servers, branch dispatching systems, branch office seats, and branch customer service personnel seats. Seats and branch customer service personnel are connected by communication, and are connected to external terminals through the communication network. Several branch servers are connected to t...

Embodiment 2

[0062] Such as image 3 As shown, a new type of call center includes a telephone call headquarters and several telephone call branches; the telephone call headquarters includes headquarters servers, headquarters dispatching systems, headquarters office seats, and headquarters customer service personnel seats. The headquarters dispatching system is set inside the headquarters server. The server communicates with the dispatching system of the headquarters, the office seats of the headquarters and the customer service personnel of the headquarters respectively, and connects with the external terminal through the communication network;

[0063] Several telephone call branches include branch servers, branch dispatching systems, branch office seats, and branch customer service personnel seats. Seats and branch customer service personnel are connected by communication, and are connected to external terminals through the communication network. Several branch servers are connected to t...

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Abstract

The invention belongs to the technical field of communication, and discloses a novel call center and an outbound method thereof. The novel call center comprises a telephone call headquarter and a plurality of telephone call subdivisions; The telephone call headquarter comprises a headquarter server, a headquarter scheduling system, a headquarter office seat and a headquarter customer service personnel seat, and the headquarter server is in communication connection with the headquarter scheduling system, the headquarter office seat and the headquarter customer service personnel seat and is connected with an external terminal through a communication network; The plurality of telephone call subsections comprise subsection servers,a branch scheduling system, branch office seats and branch customer service personnel seats; the subsection servers are respectively in communication connection with the branch scheduling system, the branch office seats and the branch customer service personnel seats and are connected with an external terminal through a communication network, and the plurality of branch servers are all connected with the head office server; The problems that in the prior art,cost input is large, the construction period is long, efficiency is low, and the function is single are solved.

Description

technical field [0001] The invention belongs to the technical field of communication, and in particular relates to a new type of call center and an outgoing call method thereof. Background technique [0002] The call center is also called the customer service center. It is a complete integrated information service system integrated with the enterprise by making full use of modern communication and computer technologies, such as IVR (Interactive Voice Response System), ACD (Automatic Call Distribution System), etc. , can automatically and flexibly handle a large number of different incoming and outgoing calls. The call center is not just a service layer added by the enterprise on the outermost layer. In addition to serving external customers, it also plays a very important role in unified coordination and improvement for the image, management, service, scheduling, and marketing of the entire enterprise. It can also provide functions such as inquiry, summary, and statistical ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/523G10L15/26G10L13/02
Inventor 潘俊锋
Owner 佛山市贝密信息科技有限公司
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