Supercharge Your Innovation With Domain-Expert AI Agents!

A customer service access method, device, medium and computing device

An access method and customer service technology, applied in branch office equipment, electrical components, telephone communications, etc., can solve problems such as high deployment/maintenance costs of the customer service system, untimely customer service response, and poor user experience, so as to improve immediacy and avoid Waste of customer service resources, the effect of simplified steps

Active Publication Date: 2020-11-06
上海赛连信息科技有限公司
View PDF7 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Due to the current existing customer service acquisition solutions, there are problems such as complex operation, untimely customer service response, poor user experience, and high customer service system deployment / maintenance costs.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • A customer service access method, device, medium and computing device
  • A customer service access method, device, medium and computing device
  • A customer service access method, device, medium and computing device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0057] The principle and spirit of the present invention will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are given only to enable those skilled in the art to better understand and implement the present invention, rather than to limit the scope of the present invention in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0058] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0059] According to the embodiments of the present invention, a customer service access me...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

Embodiments of the present invention provide a customer service access method, medium, device and computing equipment. The method includes: scanning the graphic code to obtain target information; determining the customer service terminal based on the target information; triggering the mobile terminal to access the cloud customer service platform to establish communication with the customer service terminal; and / or triggering the user device to access the cloud customer service platform to establish communication with the customer service Terminal communication; wherein the cloud customer service platform accesses the mobile terminal and / or user equipment, so that the mobile terminal and / or user equipment communicate with the same customer service terminal at the same time. By scanning the graphic code to trigger the mobile terminal or user equipment to access the cloud customer service platform, and directly establish communication with the customer service terminal, it not only helps the immediacy, convenience and ease of communication between the user and the customer service, but also helps to realize At the same time, provide customer service access for a large number of users, shorten the waiting time of users, improve customer service processing efficiency, and improve user experience.

Description

technical field [0001] The embodiments of the present invention relate to the field of software, and more specifically, the embodiments of the present invention relate to a customer service access method, device, medium and computing equipment. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] After purchasing or using the product equipment, the user has doubts about the product equipment and wants to seek customer service assistance, in order to realize the customer service support provided by the customer service provider (hereinafter referred to as "customer service"), the user still needs to first search for voice customer service, video The contact information of the customer service, or the user needs to first find the customer service official account and follow the...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08H04M1/725H04M1/72403
CPCH04L67/141H04L67/10H04M1/72403
Inventor 黄闻天袁文辉
Owner 上海赛连信息科技有限公司
Features
  • R&D
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com