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Intelligent outbound system configuration method, device and electronic equipment

A system configuration and intelligent technology, applied in the computer field, can solve the problems of different outbound call process processing, repeated development, and low efficiency of intelligent outbound call system

Active Publication Date: 2020-11-06
CCB FINTECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The development of the existing intelligent outbound call system is aimed at different tenants. Since the application scenarios of the tenants are different, or the application scenarios are the same, but the specific outbound call process is different, the system developer needs to manually communicate with each tenant to determine the tenant’s Node configuration and process configuration, and then development; in addition, if the application scenarios of multiple tenants are similar, development for each tenant is performed separately, and there is a problem of repeated development
Therefore, there are problems of low efficiency and repeated development in the development of the existing tenant's intelligent outbound call system

Method used

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  • Intelligent outbound system configuration method, device and electronic equipment
  • Intelligent outbound system configuration method, device and electronic equipment
  • Intelligent outbound system configuration method, device and electronic equipment

Examples

Experimental program
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Embodiment 1

[0066] For the embodiment of this application, process management is one of the cores of intelligent outbound call configuration management, which aims to disassemble business scenarios into different process nodes, and drive the process through configuration intentions combined with the back-end natural language processing module to identify customer intentions The flow of nodes, through the configuration of speech and QA question and answer library, achieves the purpose of defining a custom process scenario that meets business needs. It is also used in task-based intelligent outbound tasks to drive intelligent robot customer service to communicate with customers, complete outbound tasks, and record the outbound results of this outbound task according to the identified customer intentions, so as to facilitate subsequent business data and results. Statistical Analysis.

[0067] In a multi-tenant scenario, the relationship between tenants and custom scenarios is as follows im...

Embodiment 2

[0127] figure 2 An intelligent outbound call system configuration device provided in the embodiment of this application, the device 20 includes: a feedback module 201, a receiving module 202 and a determination module 203, wherein,

[0128] The feedback module 201 is configured to feed back the initial configuration information of the intelligent outbound call system based on the received target application scenario information of the target tenant, the initial configuration information including node configuration information and node flow configuration information; the node configuration information includes at least one of the following Items: classifier configuration information, intent configuration information, speech configuration information, QA configuration information;

[0129] A receiving module 202, configured to receive configuration modification information determined by the target tenant based on the displayed initial configuration information;

[0130] A det...

Embodiment 3

[0149] The embodiment of the present application provides an electronic device, such as Figure 4 as shown, Figure 4 The electronic device 40 shown includes: a processor 401 and a memory 403 . Wherein, the processor 401 is connected to the memory 403 , such as through a bus 402 . Further, the electronic device 40 may further include a transceiver 404 . It should be noted that, in practical applications, the transceiver 404 is not limited to one, and the structure of the electronic device 40 does not limit the embodiment of the present application. Among them, the processor 401 is applied in the embodiment of the present application to realize figure 2 function of the modules shown. Transceiver 404 includes a receiver and a transmitter.

[0150] The processor 401 may be a CPU, a general processor, DSP, ASIC, FPGA or other programmable logic devices, transistor logic devices, hardware components or any combination thereof. It can implement or execute the various illustra...

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PUM

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Abstract

The invention provides an intelligent outbound system configuration method, a device and electronic equipment. The method is applied to the technical field of financial science and technology. The method comprises the following steps: providing initial configuration information according to an application scene of a target tenant, and then determining the target configuration information accordingto configuration modification information of the target tenant, so that the communication cost between a system developer and the target tenant can be reduced, and the development efficiency is improved; besides, for a multi-tenant scene, if a functional module (such as a classifier) similar to the target tenant is developed, the functional module can be directly configured to the intelligent outbound system of the target tenant, so that repeated development can be avoided, and the development efficiency can be further improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular, the present application relates to a configuration method, device and electronic equipment for an intelligent outbound call system. Background technique [0002] The public cloud smart outbound platform is designed to meet the diverse needs of tenants in different industries for smart outbound calls. It is not only for outbound calls for banks, but also for outbound calls in industries such as housing rental and education, which may involve marketing, care, Business types such as notification reminders and questionnaire surveys. Under different business scenarios in different industries, the goals that outbound customers need to achieve are also very different. [0003] The development of the existing intelligent outbound call system is aimed at different tenants. Since the application scenarios of the tenants are different, or the application scenarios are the sam...

Claims

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Application Information

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IPC IPC(8): G06F9/445G06F16/332G06F16/33G06F16/35
CPCG06F9/4451G06F16/3329G06F16/334G06F16/35
Inventor 杨邻瑞陈威邵小亮谢隆飞程榆
Owner CCB FINTECH CO LTD
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