Power failure service timeout monitoring and identifying method based on index analysis

A technology of identification method and analysis method, which is applied in the field of overtime monitoring and identification of power outage business based on index analysis, can solve the problems of lack of pre-control tools, heavy repetitive manual workload, and extensive investigation, and solve the problems of large manual workload, The effect of improving power supply reliability and improving customer satisfaction

Pending Publication Date: 2021-01-22
YUNNAN POWER GRID
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Problems solved by technology

[0003] In the process of power dispatching, for the process control of power outage business, the operation and control personnel of the power supply unit are usually responsible for screening abnormal work orders in the business and proactively checking the compliance of management indicators. The repetitive manual workload is heavy and the scope of investigation is extensive. Currently Lack of professional and reliable pre-control tools, prone to omissions or untimely contro

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  • Power failure service timeout monitoring and identifying method based on index analysis
  • Power failure service timeout monitoring and identifying method based on index analysis
  • Power failure service timeout monitoring and identifying method based on index analysis

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Embodiment Construction

[0039] Embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings.

[0040] A method for overtime monitoring and identification of outage services based on index analysis, such as figure 1 shown, including the following steps:

[0041] Step 1: Based on the customer service monitoring and scheduling process, summarize and refine the important indicators of each link in the outage monitoring process to form outage monitoring indicators.

[0042] The customer service monitoring and scheduling process, especially the power outage monitoring business process, mainly includes obtaining power outage information and issuing power outage monitoring, issuing service warnings for service abnormalities, abnormal handling and service scheduling, classified disposal and continuous monitoring, emergency start, information reporting, etc. Delivery, on-site disposal, emergency response, abnormal situation resolution, service pr...

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Abstract

The invention relates to a power failure service timeout monitoring and identifying method based on index analysis, which is technically characterized by comprising the following steps of: summarizingand extracting important indexes of each link gateway of a power failure monitoring processing flow to form power failure monitoring indexes; classifying the power failure monitoring indexes, and identifying and perfecting paraphrases of the power failure monitoring indexes one by one; setting flow timeout thresholds and flow buffer thresholds under different flow gateways; carrying out timeout monitoring on the circulation timeout threshold and the circulation buffer threshold under different flow gateways, and carrying out early warning pushing; bringing the overtime power failure work order into an operation monitoring abnormal work order, and issuing an early warning notification; and analyzing a power supply area where overtime abnormal work order high frequency occurs based on statistical classification of operation monitoring abnormal work order values in the area where time and the area are located. According to the invention, the problems of large workload, wide scope of investigation, easy omission and untimely management and control caused by lack of a pre-event management and control tool in the power failure service are solved, the overtime phenomenon of the power failure service is reduced, and the satisfaction degree of users is improved.

Description

technical field [0001] The invention belongs to the technical field of power system dispatching control, in particular to an index analysis-based overtime monitoring and identification method for power failure services. Background technique [0002] With the rapid integration of information and communication technology with power grid production and management in an unprecedented breadth and depth, business synergy is stronger, business flow and information flow tend to be consistent, and power consumption and marketing data are effectively integrated with power grid regulation and distribution data. , the timeliness and accuracy of data are further enriched and expanded, which can help in-depth analysis of marketing and operation business, provide advanced control in advance, and help power companies refine operation management, improve company management level and operating efficiency, and improve customer satisfaction. [0003] In the process of power dispatching, for the...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/06G06F16/2458
CPCG06Q10/06393G06Q50/06G06F16/2462G06F16/2477Y02D10/00
Inventor 严军陈婷刘梅许睿宋淑敏田浩刘畅许蕾胡文彦刘佳龙丹江梅彭杰
Owner YUNNAN POWER GRID
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