Power failure service timeout monitoring and identifying method based on index analysis
A technology of identification method and analysis method, which is applied in the field of overtime monitoring and identification of power outage business based on index analysis, can solve the problems of lack of pre-control tools, heavy repetitive manual workload, and extensive investigation, and solve the problems of large manual workload, The effect of improving power supply reliability and improving customer satisfaction
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[0039] Embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings.
[0040] A method for overtime monitoring and identification of outage services based on index analysis, such as figure 1 shown, including the following steps:
[0041] Step 1: Based on the customer service monitoring and scheduling process, summarize and refine the important indicators of each link in the outage monitoring process to form outage monitoring indicators.
[0042] The customer service monitoring and scheduling process, especially the power outage monitoring business process, mainly includes obtaining power outage information and issuing power outage monitoring, issuing service warnings for service abnormalities, abnormal handling and service scheduling, classified disposal and continuous monitoring, emergency start, information reporting, etc. Delivery, on-site disposal, emergency response, abnormal situation resolution, service pr...
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