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Question and answer knowledge base updating method and device combining RPA and AI, equipment and medium

An update method and knowledge base technology, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve the problems of low update efficiency of question and answer knowledge base, inability to quickly improve the performance of question and answer knowledge base, waste of time and manpower, etc.

Pending Publication Date: 2021-01-29
BEIJING LAIYE NETWORK TECH CO LTD +1
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Embodiments of the present invention provide a method, device, device, and medium for updating a question-and-answer knowledge base that combines RPA and AI, which solves the problem of wasting a lot of time and manpower in the prior art for updating the data of the question-and-answer knowledge base, making the question-and-answer The update efficiency of the knowledge base is low, and technical problems that cannot quickly improve the performance of the question-and-answer knowledge base

Method used

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  • Question and answer knowledge base updating method and device combining RPA and AI, equipment and medium
  • Question and answer knowledge base updating method and device combining RPA and AI, equipment and medium
  • Question and answer knowledge base updating method and device combining RPA and AI, equipment and medium

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Embodiment 1

[0082] figure 1 The flow chart of the update method of the question answering knowledge base combining RPA and AI provided by Embodiment 1 of the present invention, as shown in figure 1 As shown, the executing subject of the method for updating the question-answer knowledge base combined with RPA and AI provided in this embodiment is an update device for the question-answer knowledge base combined with RPA and AI. The update device for the question-answer knowledge base combined with RPA and AI can be integrated in In the first electronic device that combines RPA and AI, the first electronic device may be a computer, server, laptop, or other device with independent computing and processing capabilities. Then, the method for updating the question-answer knowledge base combined with RPA and AI provided in this embodiment includes the following steps.

[0083] Step 101, obtaining each question to be reviewed.

[0084] In this embodiment, the question to be reviewed is user data...

Embodiment 2

[0103] image 3 The flow chart of the update method of the question-answer knowledge base combined with RPA and AI provided by Embodiment 2 of the present invention, such as image 3 As shown, the update method of the question-answer knowledge base combined with RPA and AI provided in this embodiment is based on Embodiment 1 of the update method of the question-answer knowledge base combined with RPA and AI in the present invention, and further step 102-step 104 refinement, and also includes steps to delete pending issues other than the target issue. Then, the method for updating the question answering knowledge base combined with RPA and AI provided in this embodiment includes the following steps.

[0104] Step 201, obtaining each question to be reviewed.

[0105] In this embodiment, the question to be reviewed is a collection of a series of questions, which can be expressed as a set of questions to be reviewed UQ={uq 1 ,uq 2 ,uq i ,...}. uq i ∈U, represents the ith qu...

Embodiment 3

[0144] Image 6 The flow chart of the update method of the question answering knowledge base combined with RPA and AI provided by Embodiment 3 of the present invention, as shown in Image 6 As shown, the update method of the question-answer knowledge base combined with RPA and AI provided in this embodiment is based on the update method of the question-answer knowledge base combined with RPA and AI provided in Embodiment 1 or Embodiment 2, and the preset question-answer knowledge After the library is updated, it also includes a step of using the updated question-answer knowledge base to perform dialogue question-answer interaction with the user. Then, the method for updating the question answering knowledge base combined with RPA and AI provided in this embodiment includes the following steps.

[0145] Step 301, acquire user questions.

[0146] Specifically, in this embodiment, the first electronic device may also be specifically used for interaction with the user. The firs...

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Abstract

The embodiment of the invention provides an RPA and AI combined question and answer knowledge base updating method and device, equipment and a storage medium. The method comprises the steps of obtaining to-be-audited questions; calculating an uncertain index of each to-be-audited question in a preset question and answer knowledge base; determining a target question in the to-be-audited questions according to the uncertain indexes; and obtaining knowledge points matched with the target question, and adding the target question into a preset question and answer knowledge base according to the matched knowledge points so as to update the preset question and answer knowledge base. Because a small number of to-be-audited questions with relatively high uncertainty are screened out from a large number of to-be-audited questions as target questions according to the uncertainty indexes of the to-be-audited questions, and the knowledge points of the small number of target questions are labeled and matched by a data trainer, the processes of manually screening and labeling the knowledge points of the to-be-audited questions can be reduced. Therefore, the matching efficiency of the knowledge points corresponding to the to-be-audited questions is improved, the updating efficiency of the question-answer knowledge base is improved, and the performance of the question-answer knowledge base canbe rapidly improved.

Description

technical field [0001] Embodiments of the present invention relate to the field of natural language processing technology (Natural Language Processing, referred to as NLP), in particular to robotic process automation (abbreviated as RPA), artificial intelligence (artificial intelligence, referred to as AI) voice processing technology, especially to a A method, device, equipment and medium for updating a question answering knowledge base combining RPA and AI. Background technique [0002] Robotic Process Automation (RPA for short) is to use specific "robot software" to simulate human operations on computers and automatically execute process tasks according to rules. [0003] Artificial Intelligence (AI for short) is a technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. [0004] With the maturity of artificial intelligence technology, Natural Language Processing technol...

Claims

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Application Information

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IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 汪冠春叶忻张海雷胡一川褚瑞李玮
Owner BEIJING LAIYE NETWORK TECH CO LTD
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