Automatic fault processing method and system

Abstract

The invention provides an automatic fault processing method and system, relates to the technical field of fault processing, and mainly solves the technical problem that a fault processing flow needs to be completed manually. The method comprises the steps of acquiring faults by a fault reporting entrance, and determining a fault to be initiated; allocating a fault number to the initiated fault, and establishing a fault work order to enable the fault work order to record a subsequent fault processing condition; processing the fault with the fault number, and determining a fault processing progress; mining the processed fault so that managers can perfectly analyze, classify and process each fault, and the life cycle of each fault is completed; and according to a preset time period or a preset fault number, counting the fault of which the life cycle is completed, performing fault analysis on the fault, and generating a fault analysis report. According to the invention, automatic processing and circulation of the life cycle of the fault are realized, the fault processing efficiency is improved, time and labor are saved, the fault information accuracy is improved, and flexible and changeable function design is realized.

Description

technical field [0001] The invention relates to the technical field of fault handling, in particular to an automatic fault handling method and system. Background technique [0002] With the increasing business scale and system scale of the company, daily fault handling has gradually become an important link to ensure normal business use and system operation, and the entire life cycle from fault discovery to fault improvement is crucial. However, with the increase of faults, the current fault handling process is still in the original manpower stage, which cannot meet the needs of rapid fault response, fast processing, and timely improvement of verification. [0003] In the existing technical solution, the support department collects and feeds back faults and monitors and alarms to find faults; manually collects information such as fault impact range, service impact, and impact duration, and sends fault notifications through manual editing of notification templates; manual est...

AI Technical Summary

Problems solved by technology

[0012] One of the purposes of the present invention is to propose an automatic fault handling method and system, which solves the problems caused by manual operations in the entire fault life cycle such as fault discovery, initiation, response, processing, recovery, recovery, and precipitation in the prior art. Problems such as cumbersome, low timeliness, untimely problem transfer, difficult fault assessment, and untimely problem improvement and verification, etc., due to manual intervention in each link, there may be problems such as operational errors, inaccurate information collection, etc. Coordinate the related parties of each problem Technical issues that affect the development of the fault life cycle work process if the problem is not dealt with in time

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