User management method and device, electronic equipment and medium

Abstract

The invention provides a user management method and device, electronic equipment and a medium, and the method comprises the steps: obtaining a potential passenger conversion probability of converting a second vehicle user into a first vehicle user according to a potential passenger recognition model; according to the potential high-value user identification model, obtaining a high-value conversion probability of converting the new first vehicle user into a high-value first vehicle user; according to the clustering model, performing category division on the mature first vehicle users; according to an underclocking early warning model, obtaining an underclocking conversion probability of converting the pre-underclocking first vehicle user into an underclocking first vehicle user; and according to the loss early warning model, obtaining a loss conversion probability of converting the pre-loss first vehicle user into the loss first vehicle user. According to the invention, each stage of the life cycle of the first vehicle user can be managed according to the pre-trained machine learning model, so that the user satisfaction is improved, the utilization rate of the first vehicle is improved, the revenue of an enterprise about the first vehicle is improved, and the operation cost of the enterprise is reduced.

Description

technical field [0001] The invention relates to the field of vehicle user management, in particular to a user management method, device, electronic equipment and media. Background technique [0002] With the development of sharing economy, shared travel has become an indispensable part of people's life. The existing life cycle management of shared travel users is still relatively rough and lagging behind. It simply divides and classifies users according to their first vehicle riding frequency, and uses business experience to intervene in the entire life cycle of users. , There is a lack of new information technology means to manage and intervene in the user life cycle. In addition, the current life cycle intervention methods for shared travel users are prone to decline in user satisfaction due to information lag, resulting in a decrease in vehicle utilization and increased operating costs for enterprises. In addition, the cost of attracting new customers is high, the respo...

AI Technical Summary

Problems solved by technology

[0003] In view of the above-mentioned shortcomings of the prior art, the purpose of the present invention is to provide a user management method, device, electronic equipment and medium for solving the problem of imperfect management of users of shared vehicles in the prior art

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