Client log recovery method and device, computer equipment and storage medium

Abstract

The invention relates to the field of log collection, in particular to a client log recovery method and device, computer equipment and a storage medium. The method comprises the steps that when a client is started, a client SDK sends verification information to a background server, and the verification information is information which is provided for the background server and used for distinguishing different clients; a verification result returned by the background server is received, and the verification result is generated based on a matching result by matching the verification information received by the background server with at least one piece of pre-configured white list information; the verification result is used for representing whether the client meets a log uploading condition or not; after it is determined that the client meets the log uploading condition based on the verification result, client logs needing to be uploaded are acquired from the local; and the client logs are uploaded to a log server. According to the embodiment of the invention, the logs of the client with problems can be accurately recovered, the recovery efficiency of the logs of the client is improved, and then the troubleshooting speed of background personnel is improved.

Description

technical field [0001] The present application relates to the field of log collection, in particular to a client log recovery method, device, computer equipment and storage medium. Background technique [0002] The following statements merely provide background information related to the present disclosure and do not necessarily constitute prior art. [0003] Users may have problems during the use of the client. For example, taking the game client as an example, there may be problems such as failure to log in to the game, abnormal recharge process, the client keeps popping up the recharge lost order interface, and abnormal purchase restrictions for some products. , data reporting exceptions, etc., in order to find out the cause of the problem faster and more accurately, it is necessary to recycle the logs generated by the client and send them to the background staff for analysis to troubleshoot the problem. [0004] The current method of recovering client logs is usually fo...

AI Technical Summary

Problems solved by technology

[0004] The current method of recovering client logs is usually for the user to actively contact the client provider (such as a developer, customer service personnel, etc.) Teach users how to submit client logs to the background, but the submission of client logs is difficult, not every user can operate, and this method of allowing users to cooperate to obtain client logs is very inefficient and cannot be quickly checked question

Another way is to ask and record the user account of the user after the user actively feedbacks the problem, and then detect each logged-in user account through the background server to determine whether the logged-in user account is the user account of the user , if it is determined to be yes, then the background server sends an instruction to the client of the relevant user account to instruct the client to upload its log. However, in this way, the user account is used as the basis for judging whether to obtain the client log. It is possible that the obtained client log does not come from the client with the problem (for example, if the user logs in to his user account on the normal client in B after the client in A mobile phone is abnormal, then the background server finally collects The log received is the log of the client in the mobile phone B), which will reduce the recovery efficiency of the client log, which in turn will affect the speed of background personnel to troubleshoot problems

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