System and method for determining a telecommunications address

Abstract

Disclosed is a method and system for determining a telecommunications address of a location. A telephone call from a caller located at the location is received. Location data associated with the received telephone call is then obtained. The telecommunications address can then be determined from the location data.

Description

BACKGROUND OF THE INVENTION[0001]The present invention is generally directed to telecommunication services and more particularly to determining a telecommunications address associated with a caller's location.[0002]As used herein, an End User is a customer placing an order for telecommunications services. A telecommunications provider is a company providing service from a location associated with an End User to a network service location. An Access Provider is a company providing connectivity from the location of the End User to the Telecommunications Provider's network edge location.[0003]When an End User places a new customer order with a representative of a telecommunications provider for new services (e.g., data services or telephone services), the End User typically provides the representative with the mailing or postal address at which the End User would like telecommunication services to be provided. This address, however, may differ from the address stored by the Access Prov...

AI Technical Summary

Benefits of technology

[0010]The present invention provides an improved technique for determining a telecommunications address associated with a location. An End User places a request for service with a Telecommunications Provider. The End User then places a ca

Problems solved by technology

These slight differences (in the above examples, the “Mt.” to “Mount” and the location of “West”) or use of vanity or corner addresses often result in errors in the providing of new services to the location.

This querying of the database may waste a significant amount of time and could result in delay in providing the services.

This often results in an unhappy customer.

For example, if the Telecommunications Provider representative selects one of the telecommunications addresses provided by the database in response to a query for a particular postal address, the customer may be unhappy if the Access Provider designs the service and sends installation people out to the incorrect location.

If the selected address is incorrect, the customer may be unhappy because his service will be delayed, and a second party may be unhappy if the service provider comes to the second party's address to install service.

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