IP phone voice answer interacting system and its method

A technology of voice response and IP telephony, applied in telephone communication, automatic call answering/message recording/call recording, electrical components, etc., can solve problems such as low reliability, misidentification, and complex structure of the interactive system, and achieve processing Easy, simplified structure, high transmission reliability effect

Inactive Publication Date: 2009-12-09
ZHEJIANG UNIV OF TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] In order to overcome the shortcomings of the existing IP telephone voice response interactive system, such as complex structure, misidentification, and low reliability, the present invention provides an IP phone with simple structure, effective avoidance of misidentification, and high reliability. Interactive system and method for telephone voice response

Method used

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  • IP phone voice answer interacting system and its method
  • IP phone voice answer interacting system and its method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0038] Refer to figure 1 , figure 2 , An interactive system for IP phone voice response, including a response client 1, a second response client 4, a VoIP softswitch server 2, and a response server 3.

[0039] Take the VoIP system using SIP protocol as an example, figure 1 The middle answering client 1, answering server 3, and answering second client 4 are all CPU-based VoIP user terminals. They have the same basic structure. As a voice response server, the response server terminal 3 works in an automatic response state and contains two additional components.

[0040] The answering client 1 includes a client controller unit 11, a client user interface unit 12, and a client network interface unit 13. The user-side controller unit 11 includes: a user-side signaling processor 300, used to manage signaling channels, and responsible for signaling generation, interpretation, and conversion; a user-side media processor 400, used to manage voice channels, and Responsible for the compres...

Embodiment 2

[0057] Refer to figure 1 , figure 2 , An interactive method for IP phone voice response, including the following steps:

[0058] (1) The user performs a dialing operation, generates a call signal, and sends it to the VoIP softswitch server 10 through the network interface, and forwards the call to the answering server 3;

[0059] (2) The answering server 3 receives the call signal. If it is working in a non-automatic answering state, it vibrates through the speaker of the user interface and waits for the answer; if it is working in an automatic answering state, it simulates off-hook and sends back off-hook information. To the user, enter the call state;

[0060] (3) The response server 3 extracts the voice fragments from the corpus database 6 and plays them back;

[0061] (4) After the user terminal hears the voice prompt, it will select the key input as needed, and the key value code will be sent out through the user's additional channel;

[0062] (5) The server receives the key...

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Abstract

An IP telephone respondent interaction system includes respondent user terminal which is fitted with accessional channel disposer to run the data channels for delivering DTMF signals exclusively and to define the parameter of accessional channel, then IP flexible switch server and respondent server terminal that has Server Extremity Accessional channel disposer to manage the data channels for receiving DTMF signals and to define the additional channel parameter of the server. When users get the phonetic notice from words data-base, they input the dictates by selecting keys of user interface cell and the Server Extremity Accessional channel disposer sends the key assignment code. Then the respondent server extremity accessional channel disposer will deliver the code to service agency module.

Description

(1) Technical field [0001] The present invention relates to applications in the field of Computer Telephone Integration (Computer Telephone Integration), in particular to an interactive system and method used in an IP telephone system to respond with a telephone and voice prompts. (2) Background technology [0002] In the traditional public telephone network system (PSTN), a typical call process includes three stages: stage 1 is "call establishment", stage 2 is "voice communication", and stage 3 is "line removal". Among them, phase 1 and phase 3 are the signaling control process (such as SS7 signaling), and phase 2 is the actual call process. Let’s imagine a call scenario. User A picks up the terminal device PA (such as a telephone) (this action is called off-hook), and enters the phone number of the other party (user A is the calling party) by pressing the key to initiate a call. After a call request, through the routing exchange of the program-controlled exchange, the request s...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/487H04M1/64H04M3/50
Inventor 方路平曹平
Owner ZHEJIANG UNIV OF TECH
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