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Business hall client service system

A technology of customer service system and hall, applied in the field of customer service system, can solve the problems of high work pressure, increased service queuing time, and low work efficiency of counter service personnel, achieve the goal of shortening waiting time, eliminating invalid queuing, and improving work efficiency Effect

Inactive Publication Date: 2008-02-13
深圳市华育昌国际科教开发有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the case of a large number of customers and a limited number of service counters, the work pressure of the counter service personnel is high, the work efficiency is low, and the service queuing time is greatly increased.

Method used

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Embodiment Construction

[0013] Embodiments of the present invention are described in further detail below in conjunction with the accompanying drawings:

[0014] The basic composition of the business hall customer service system is shown in Figure 1. The customer service system of the business hall is connected to the business data processing unit through the interface; the control unit of the business hall is connected to multiple sets of customer service terminals, multiple sets of service consoles and service resource scheduling equipment through the interface. Service preprocessing and service resource scheduling control programs are set in the system.

[0015] The logic process of the operation of the customer service system in the business hall is realized according to the flow chart shown in Figure 2. The customer selects the service item and submits the information required for the service in the customer service terminal; the first step is that the system preprocesses the customer's informa...

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Abstract

The invention discloses a business hall customer service system, and relates to a computer controlled customer service system. A business hall control unit is separately connected with a plurality of customer service terminals, a plurality of service operation stations and service resource dispatching devices through ports; the system is provided with a service pre-processing and service resource dispatching control program; the service pre-processing and service resource dispatching control program executes the operation process of the whole system; the system automatically recognizes customers, provides categorized services and dynamically dispatches customers and counters; automatic customer recognizing is thus realized, categorized services are provided, and dynamic dispatch of customers and counters is realized, so work strength of the counter personnel is reduced, working efficiency of the counter personnel is increased, useless queuing of customers is eliminated, and waiting time of customers is shortened. The invention can be used as multi-business hall customer service system in banks, public security bureaus, industrial and commercial bureaus, taxation bureaus, transport bureaus and social insurance offices.

Description

Technical field: [0001] The present invention relates to a computer-controlled customer service system, especially a computer-controlled counter customer service system. Background technique: [0002] At present, the mode of counter customer service is that customers wait in line, and counter service personnel handle business in order. In the process of business processing, customers passively accept services. On the one hand, the counter service personnel need to do identity verification, data verification and input work, and on the other hand, they also need to answer customers' questions. When the number of customers is large and the number of service counters is limited, the work pressure of the counter service personnel is high, the work efficiency is low, and the service queuing time increases significantly. Invention content: [0003] The purpose of the present invention is to provide a service hall customer service system which utilizes computer technology to real...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
Inventor 张晓辉庞怡周洪平姜新有
Owner 深圳市华育昌国际科教开发有限公司
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