Bank queuing machine, system and method for processing queue

A processing system and bank technology, applied in the field of queuing processing systems and queuing machines, can solve the problems of not saving the queuing time of customers and failing to shorten the waiting time of customers, so as to improve the business processing ability and shorten the waiting time , the effect of improving satisfaction

Active Publication Date: 2009-01-21
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0004] 2. Failure to shorten customer waiting time
In addition to the inability to distinguish between customer and category services mentioned in the first point, customers must also go to the office to pick up the number. Although the action of queuing can be saved after picking up the number, for example, they can go to the rest area provided by the office to rest, but customers queue up. time is not saved

Method used

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  • Bank queuing machine, system and method for processing queue
  • Bank queuing machine, system and method for processing queue
  • Bank queuing machine, system and method for processing queue

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Embodiment Construction

[0059] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in further detail below in conjunction with specific embodiments and with reference to the accompanying drawings.

[0060]The invention provides a bank with a queuing and calling device that can identify the identity of the customer; at the same time, the device also has the function of supporting customers not to go to the scene to queuing and calling; at the same time, the device can realize high-quality customer priority service according to the customer's identity, and at the same time It can guarantee the protection function in the case of overtime waiting for non-high-quality customers (ordinary bank customers).

[0061] figure 1 It is the system structure diagram of this scheme.

[0062] The unit with dotted line frame in the figure is an important related part related to this system, but it does not belong to the device in thi...

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Abstract

The invention relates to a bank queuing treatment system, which comprises a data treatment device, a dot number calling device, a client number calling terminal, a multichannel access device and a network connecting device, wherein the data treatment device is used to classify clients according to the information of the clients, the dot number calling device is used to execute queuing treatment service according to input operations of users and the information which is provided by the data treatment device, the client number calling terminal is used to propose requests of the queuing treatment service and receive the information of queuing treatment result to the dot number calling device through the network connecting device according to the input operations of the users, the multichannel access device is used to transport the requests of the queuing treatment service and the information of the queuing treatment result, and the network connecting device is used to connect data communication between the dot number calling device and the multichannel access device, the client number calling terminal and the multichannel access device. The bank queuing treatment system further comprises a treatment method of bank queuing, which is used in the bank queuing treatment system, and comprises a queue machine of the bank queuing treatment system.

Description

technical field [0001] The present invention relates to a bank queuing machine, queuing processing system and method thereof, in particular to a queuing machine, queuing processing system and its method. Background technique [0002] In daily life and work, it is a common phenomenon to go to the bank to handle business queuing. In view of this phenomenon, in the banking business premises, the queuing and calling system has been widely used, that is, after the customer arrives at the business place, first go to the queuing machine Take a number, and the bank staff will call the number according to the order of the numbers, and handle it in turn. Although this queuing and calling system has solved the orderliness and comfort of customers queuing, it still has the following problems: [0003] 1. Failing to effectively distinguish customer categories, all customers are treated equally. In actual life and work, banks actually hope to treat different customer groups differently...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00H04L12/28H04M11/00
Inventor 曹广智苏永前付峡平敖建
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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