Cloud computing-based information resource management system and information transmission method thereof

An information resource and management system technology, applied in computing, transmission systems, data processing applications, etc., can solve problems such as inability to quickly identify invalid calls, wasted labor costs, and wasted resources, so as to improve employee work efficiency and productivity, and save manpower. cost, the effect of reducing operating costs

Inactive Publication Date: 2011-01-19
SHENZHEN BOYUAN INFO TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the telemarketing industry basically adopts the above methods. The main problem of this method is low efficiency. First of all, because it is manual button dialing, it needs to press the buttons one by one, which is slow and requires a lot of repetitive labor, which is inefficient and wastes labor costs. The wrong number may be dialed due to human factors. Secondly, due to the use of analog telephone lines, it is impossible to quickly identify invalid calls (including empty numbers, shutdowns, shutdowns, busy, not in the service area, etc.), and it is necessary to manually dial the number and wait for a period of time. It also wastes a lot of precious time to return to the prompt audio after a certain time. A lot of precious time of telemarketers is wasted in these repetitive and ineffective tasks every day, which has caused a huge waste of resources for both enterprises and employees.

Method used

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  • Cloud computing-based information resource management system and information transmission method thereof
  • Cloud computing-based information resource management system and information transmission method thereof
  • Cloud computing-based information resource management system and information transmission method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0022] Embodiment 1 Composition of an information resource management system based on cloud computing

[0023] like figure 1 As shown, the information resource management system based on cloud computing includes:

[0024] Public Telephone Network (PSTN): All telephone calls are ultimately connected and intercommunicated through this part.

[0025] Cloud computing server group: This part accepts the commands sent by the client, imports their respective call lists according to the client account, performs computer automatic dialing according to the command, judges the status of the telephone line, and transfers the current call to the client's phone machine, and send the current call information to the client software at the same time. At the same time, this part is also responsible for account management, authority management, communication management and so on of the client software.

[0026] Internet: This part is mainly the communication bridge between server and client. ...

Embodiment 2

[0029] Embodiment 2 Realization of Information Transmission Based on Cloud Computing Information Resource Management System

[0030] like Figure 2-4 As shown, in order to realize the information transmission of the information resource management system based on cloud computing, the following scheme is adopted:

[0031] (1) The construction of the server-side based on cloud computing, which is connected to the trunk line of the telecom operator, has an Internet interface, and installs related software systems.

[0032] (2) The server accepts the commands sent by the client, imports their respective call lists according to the account of the client, performs computer automatic dialing according to the command, judges the status of the telephone line, and transfers the current call to the client's telephone, At the same time send the current call information to the software of the client. At the same time, this part is also responsible for account management, authority manage...

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PUM

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Abstract

The invention discloses a cloud computing-based information resource management system and an information transmission method thereof, the information resource management system comprises a cloud computing-based server which installs client account management software, and the client account management software comprises a data classification module for carrying out data classification and a communication module for carrying out data information communication with outside; the server is linked into Internet through a communication device and connected with clients through the Internet; and the information transmission method comprises the steps of leading the client account management software of the server to respectively import client accounts into respective call lists according to a command of the clients, carrying out computing and automatic dialing according to the command, judging the state of a telephone line and switching the current telephone to client telephones. The cloud computing-based information resource management system and the information transmission method thereof can solve the problem of low efficiency during the telemarketing process and fully utilize the resources with high efficiency.

Description

technical field [0001] The present invention relates to the technical field of information resource management based on cloud computing, in particular to a cloud computing-based information resource management system and an information transmission method that organically combines computer software computing, telecommunication voice technology (CTI) technology and Internet communication technology . Background technique [0002] What most telephone users use at present is all common telephone circuit, and this circuit adopts analog signal to transmit voice information and dial key information. When the user needs to make a call, he first checks the phone number and presses the button on the phone manually, and waits for the response from the other party after the button is pressed. The busy tone means that the other party is busy and needs to hang up to replay, etc. If you hear the voice prompt of the other party, it may mean that the other party has stopped the machine or ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06G06Q30/00G06Q30/02
Inventor 温智勇
Owner SHENZHEN BOYUAN INFO TECH
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