A td-scdma wireless communication network service user perception data collection method

Abstract

The invention discloses a TD-SCDMA (Time Division-Synchronization Code Division Multiple Access) wireless communication network service user perception data collection method which comprises the following steps of: firstly, collecting wireless communication network key information in real time to generate a data log file when a user uses a wireless communication network service; then, comparing the collected network information with a built-in database to judge a network status, when a network abnormality is monitored, judging the reason, simultaneously collecting the subjective perception information of the user to the network abnormality, and writing the abnormality reason, abnormal mobile phone signaling and the collected user subjective perception information into the log file; and automatically uploading the log data to a designated backstage management platform with the consent of the user. The method is based on a commercial terminal, finds abnormalities in a daily service process and is closer to the network user perception of common users, the consistency of user behavior, test results and user perception is effectively ensured, and performance and service quality assessment can be preformed on the whole network more comprehensively.

Description

technical field [0001] The invention relates to a TD-SCDMA wireless communication network service user perception data collection method, which belongs to the field of wireless communication network testing. Background technique [0002] General mobile communication network service quality tests are performed by professionals using professional test terminal equipment, because professional equipment is specially customized mobile terminals, and focuses on the evaluation of network wireless performance, and due to test equipment, test areas, Due to the limitation of the test method, the evaluation results are often quite different from the network service quality perceived by users. Traditional drive tests cannot test and optimize solutions to abnormalities in user perception (such as blurred voice, noise, etc.), but these abnormalities are the most intuitive and obvious for user satisfaction. [0003] Traditional network quality assessment methods are limited by cost and ti...

AI Technical Summary

Problems solved by technology

Traditional drive tests cannot test and optimize solutions to abnormalities in user perception (such as blurred voice, noise, etc.), but these abnormalities are the most intuitive and obvious for user satisfaction

[0003] Traditional network quality assessment methods are limited by cost and time, and it is impossible to conduct detailed tests on all user activity areas, so there are many blind spots in test areas (such as user residences, etc.) and time slots

[0004] Operators generally only use questionnaires and telephone return visits to collect real user perception information and evaluate user perception. However, since this type of survey cannot simultaneously record the current network perception quality data, is there any description for customers? The binding force of accuracy, only relying on the customer's verbal description, there is a lot of randomness and misleading

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