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Interaction method and device of financial self-service equipment

A technology of financial self-service equipment and interaction method, applied in the field of financial self-service equipment interaction method and device, can solve problems affecting user experience, etc., and achieve the effect of improving user experience and improving functions

Inactive Publication Date: 2017-01-11
SHENZHEN YIHUA COMP +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, existing financial self-service devices only passively accept user operations, and different users behave differently when operating financial self-service devices due to different needs or individual differences. If financial self-service devices provide all users with The exact same service will undoubtedly affect the user experience

Method used

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  • Interaction method and device of financial self-service equipment
  • Interaction method and device of financial self-service equipment
  • Interaction method and device of financial self-service equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0066] figure 1 It is a flow chart of a financial self-service device interaction method provided in Embodiment 1 of the present invention. The method of this embodiment can be executed by the financial self-service device interaction device, wherein the device can be realized by software and / or hardware, and generally can be integrated in the financial self-service device. Such as figure 1 As shown, the financial self-service device interaction method provided in this embodiment specifically includes the following steps:

[0067] Step 110, acquiring information about the operation of the current user on the financial self-service device.

[0068] Wherein, the financial self-service equipment may be self-service equipment such as an automatic teller machine, an automatic deposit machine, or an all-in-one deposit and withdrawal machine.

[0069] Exemplarily, the operation information may include operation type information, and the operation type information may include inser...

Embodiment 2

[0093] figure 2 It is a flowchart of a financial self-service device interaction method provided by Embodiment 2 of the present invention. This embodiment optimizes the step "generating the feature vector of the current sample according to the operation information" in the first embodiment. refer to figure 2 , the embodiment of the present invention specifically includes the following steps:

[0094] Step 210, acquiring operation information of the current user on the financial self-service device.

[0095] Wherein, the operation information includes operation time information and operation type information.

[0096] Step 220, acquire the time when the current user approaches the financial self-service device as the starting time.

[0097] Exemplarily, an infrared sensor (also known as a human proximity sensor) can be used to detect whether the user approaches the financial self-service device. Specifically, when the user approaches the financial self-service device, a ...

Embodiment 3

[0109] image 3 It is a flow chart of a financial self-service device interaction method provided by Embodiment 3 of the present invention. This embodiment refines the process before "obtaining the operation information of the current user's operation on the financial self-service device" in the above embodiment. refer to image 3 , the embodiment of the present invention specifically includes the following steps:

[0110] Step 310, collecting a preset number of sample feature vectors.

[0111] Exemplarily, the operation information of various operations performed by people of different age groups in the process of withdrawal, deposit or remittance can be collected. Similarly, the operation information here can include operation time information and operation type information, etc., and in the sample During the collection process, some unexpected situations such as forgetting the password can be considered, and then, according to the collected operation information, it can ...

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PUM

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Abstract

The invention discloses an interaction method and device of financial self-service equipment. The interaction method comprises the following steps of: acquiring operation information of current users for the financial self-service equipment; generating feature vectors of a current sample according to the operation information; on the basis of a statistic-pattern recognition technology, recognizing the feature vectors of the current sample, and determining the behavior mode class of the current user behavior according to a recognition result; adjusting an interaction mode between the financial self-service equipment and the current user according to the behavior mode class. The interaction method and device disclosed by the invention has the advantages that by adoption of the technical scheme, the interaction mode between the financial self-service equipment and the current user can be adjusted, and the function of the financial self-service equipment is perfected, so that the effect of improving the user experience is achieved.

Description

technical field [0001] The invention relates to the technical field of detection, in particular to a financial self-service device interaction method and device. Background technique [0002] With the increasing development of electronics and networking, financial self-service transactions represented by automatic teller machines (Automated Teller Machine, ATM) have gradually replaced bank counter transactions and become the main channel for many companies to serve customers. Therefore, the future operation efficiency, operation cost, management level and profitability of human-computer interaction equipment represented by ATM will directly determine the core competitiveness of financial transactions. [0003] In recent years, with the continuous updating of financial self-service equipment, its financial transaction volume has also grown rapidly. Users can meet their own transaction needs through human-computer interaction with the financial self-service equipment, that is...

Claims

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Application Information

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IPC IPC(8): G06F3/0488G06K9/62G07F19/00
CPCG06F3/0488G07F19/201G07F19/206G06F18/2411
Inventor 黄勃
Owner SHENZHEN YIHUA COMP