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Unified service platform for flight delay of civil aviation

A service platform and technology of civil aviation, applied in the field of unified service platform of civil aviation and aviation, can solve problems such as not being able to fundamentally solve the actual needs of customers, achieve the effect of reducing dissatisfaction, solving social conflicts, and improving the degree of socialization

Active Publication Date: 2017-06-30
杜雪 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the role of this organization is only to temporarily alleviate some problems caused by flight delays, and cannot fundamentally solve the actual needs of customers.

Method used

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  • Unified service platform for flight delay of civil aviation
  • Unified service platform for flight delay of civil aviation
  • Unified service platform for flight delay of civil aviation

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0042] Such as figure 1 As shown, the unified service platform for civil aviation and aviation includes five parts: user center 100 , service center 110 , airport workstation 120 , client 130 and service provider 140 .

[0043] The functions of the user center 100 are as follows:

[0044] 1. Record the user's personal information, including: name, gender, ID number, fingerprint, face, personal preferences, special requirements, etc.

[0045] 2. When the flight delay service is over, provide the flight delay service questionnaire to the customer.

[0046] 3. Record all information submitted by passengers through the client terminal 130 .

[0047] The functions of the service center 110 are as follows:

[0048] 1. Receive flight information issued by air traffic control departments, airports and airlines.

[0049] 2. Push the flight delay information to the airport workstation 120 , the client terminal 130 and the service provider 140 .

[0050] 3. Determine the flight dela...

Embodiment 2

[0058] Such as figure 1 , figure 2 As shown, when the service center 110 obtains the flight delay information from the air traffic control department, the airport or the airline company, step 200 is executed to push the flight delay information to the passenger through the client 120 . Execute step 210, according to the flight delay information and passenger personal information recorded in the user center 100 (name, gender, age, preferences, special requirements, living habits, etc.) Airport Workstation 120. Execute step 220, the service center 110 pushes service demand information (dining, car, accommodation or other special requirements) to the service provider 140 (hotel, hotel, restaurant, temporary rest place, taxi, etc.), and the service provider 140 (hotel , hotels, restaurants, temporary rest places, taxis, etc.) According to the service demand information, it is determined that the customer's needs can be met. When the service provider 140 confirms that the custo...

Embodiment 3

[0060] Such as figure 1 , Figure 2a As shown, when the service center 110 obtains the flight delay information from the air traffic control department, the airport or the airline company, step 300 is executed to push the flight delay information to passengers through the client terminal 120 . Step 310 is executed, when the flight delay time is relatively short, the service center 110 determines to implement a short-term flight delay service plan, and arranges rest, meals and other services for passengers in the airport. Passengers send a short-term flight delay service plan through the client terminal 130 to guide the customer to the airport workstation 120 in the airport. Execute step 320, the service center 100 sends short-term flight delay service demand information (including short-term rest, meals, Internet and other short-term services) to the service provider 140 in the airport, and the service provider 140 in the airport according to its own situation and the short-...

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PUM

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Abstract

The invention provides a unified service platform for flight delay of civil aviation. The platform comprises a client used by a user, a user center for examining and recording personal data and flight taking information of a traveler, a service center for receiving flight and flight delay information sent by an airport or an airline and issuing the flight delay information to the client and performing the service, an airport work station for providing an airport services for a traveler, and a service providing terminal for providing a terminal service for a traveler. Therefore, when the flight delay occurs, a ground service taking mechanism can issue dynamic flight information and service information to travelers timely and provide individualized, high-quality and timely flight delay services for travelers, so that the trip experience of the traveler can be improved and the traveler service quality of the airline company can be improved. Meanwhile, the traveler service information is issued and is open to public, so that social resources participate in the travel service process in a unified manner; and close combination with the traveler services of the airline company can be realized.

Description

technical field [0001] The invention relates to the field of civil aviation services, in particular to a unified service platform for civil aviation delays. Background technique [0002] In the current aviation services, flight delays have become the biggest contradiction between airlines and passengers, and it is also a long-term pain point in civil aviation services, which needs to be resolved urgently. [0003] When the flight is delayed, passengers cannot get accurate information about the flight delay in time, and a large number of passengers are stranded at the airport. Under the current model, the airport and airlines can only provide simple rest, catering and accommodation services, which cannot meet the diversity of passengers. Demand can easily cause dissatisfaction among passengers. At the same time, when the flight is delayed, the participating airports, airlines, catering companies, hotels and other accommodation providers do not exchange information smoothly, ...

Claims

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Application Information

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IPC IPC(8): G06Q50/30
CPCG06Q50/40
Inventor 杜雪杨汉瑜
Owner 杜雪
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