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Information processing method and device for realizing intelligent question answering

An information processing method and intelligent question-and-answer technology are applied in the field of human-computer interaction to achieve the effect of improving search results, facilitating practical promotion and application, and improving accuracy

Inactive Publication Date: 2017-10-20
JIANGMEN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Aiming at some drawbacks still existing in most of the aforementioned existing intelligent question answering systems, the present invention provides a new information processing method and device for realizing intelligent question answering

Method used

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  • Information processing method and device for realizing intelligent question answering
  • Information processing method and device for realizing intelligent question answering

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Embodiment 1

[0034] figure 1 It shows a schematic flowchart of the information processing method for realizing intelligent question answering provided by the present invention. The information processing method for realizing intelligent question answering provided by this embodiment includes the following steps.

[0035] S101. Receive question text information.

[0036] In the step S101, the question text information may be, but not limited to, a short message sent by the user to the intelligent question answering system on a chat platform such as WeChat, which contains specific text content.

[0037] S102. Sentence processing is performed on the question text information to obtain user question sentences.

[0038] In the step S102, the method for sentence clause processing may be, but not limited to, decomposing the specific text content in the question text information into multiple separate clauses based on punctuation marks such as commas, semicolons or full stops, Regardless of whe...

Embodiment 2

[0068] figure 2 A schematic diagram of the device structure of the information processing method for realizing intelligent question answering provided by the present invention is shown. The device provided in this embodiment is a device for implementing the information processing method for intelligent question and answer described in Embodiment 1, including a transceiver unit, a question acquisition unit, a question similarity comparison unit, an answer acquisition unit, and a QA question and answer library; The transceiver unit is communicatively connected to the question acquisition unit for receiving question text information and feedback reply information; the question acquisition unit is communicatively connected to the question similarity comparison unit for performing the question text information Sentence processing to obtain user questions; the question similarity comparison unit communicates with the answer acquisition unit and the QA question-and-answer library, r...

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Abstract

The invention relates to the technical field of man-machine interaction, and discloses an information processing method and device for realizing intelligent question answering. The information processing method comprises the following steps of: carrying out sentence segmentation on question text information to obtain a user question; and searching a standard question most similar to the user question and corresponding answer information from a QA library on the basis of a question similarity. Compared with the existing keyword retrieval-based question answering method, the method disclosed by the invention does not need to require the users to have keyword decomposition ability, is automatic in the whole process and is capable of greatly enhancing the user experience and improving the search effect and the pertinence and effectiveness of answers. Meanwhile, through fusing natural language understanding technologies such as sentence model analysis, lexical analysis and lexical meaning extension, and carrying out comprehensive calculation on multi-dimensional similarity, the method is capable of improving the correctness of a final sentence similarity in a Chinese automatic question answering process, and enabling a Chinese intelligent question answering system to be possible.

Description

technical field [0001] The present invention relates to the technical field of human-computer interaction, in particular to an information processing method and device for realizing intelligent question answering. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users, where the systems can be various machines, or computerized systems or software. For example, various artificial intelligence systems such as intelligent customer systems and voice control systems can be realized through human-computer interaction. The intelligent question answering system is a typical application of human-computer interaction: when the user asks a question, the intelligent question answering system will give the answer to the question, so a set of QA question answering library needs to be configured in the system, and in the QA question answering library A large number of standard questions and corresponding an...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06F17/30
CPCG06F16/3329G06F16/3344G06F40/30
Inventor 张峰谢俊武吴海波刘奕湘刘丽萍陈碧莹曹威林泽曦
Owner JIANGMEN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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