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Third party inspection outsourcing service-based hospital client service system

A customer service system and hospital technology, applied in the field of medical service systems, can solve problems such as sampling errors by clinicians, unqualified sampling samples, and increased burden on cooperative hospital customers

Inactive Publication Date: 2018-05-11
江西金域医学检验实验室有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The traditional third-party inspection outsourcing hospital customer service system has the following service loopholes: 1: Diagnostic project manuals, sampling manuals, promotional materials, and various application forms are not easy to find, and are even circulated, harming the interests of third parties; 2: Various specimen consumables can be found If not, they are thrown away as garbage by customers, resulting in a waste of resources; 3: Some individual items in the diagnostic project manual and sampling manual are not easy to find, or even cannot be found, which increases the burden on customers of cooperative hospitals; 4: Consumables are confused, and clinicians take samples Mistakes, causing third-party laboratories to charge back orders, hospital customer satisfaction declines, and medical seekers cannot receive the best medical services; 5: The samples taken by the blood sampling doctor are unqualified, and the specimens are not enough, and the requirements for third-party laboratories are too high , affecting the previous cooperative relationship between hospital customers and third parties, seriously reducing the trust between medical seekers and medical workers

Method used

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  • Third party inspection outsourcing service-based hospital client service system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] see figure 1 , in the embodiment of the present invention: provide the hospital customer service system based on third-party inspection outsourcing services, including a central processing unit 1 and a database 2, and the functional modules connected bidirectionally on the central processing unit 1 include: identification and login module 3, touch screen display module 4. Speech recognition module 5, customer information column module 6, data realization paperless module 7, language intelligent screening module 8 and printer module 9; database 2 establishes two-way data information connection with central processing unit 1, and stores in database 2 The data include: diagnostic project manual10, project sampling manual11, promotional materials12, various application forms13, various consumables for outsourcing projects14, sampling requirements15, interpretation of results of each project16, clinical treatment guidelines17 and other relevant data 18;

[0029] Among them,...

Embodiment 2

[0044] Based on the description of Embodiment 1, the workflow of the hospital customer service system based on the third-party inspection outsourcing service is provided:

[0045] Step 1: start the system login, check the information of the central processor 1, and then feed back the information of the medical personnel, including fingerprint / face recognition memory and storage, and feed back the login information of the medical personnel;

[0046] Step 2: Through the above-mentioned information feedback, the medical personnel officially start to enter the system. To obtain the desired data, the system can recognize and convert the voice information, input it into the central processing unit 1-database 2, and output the speech recognition to the medical staff ;

[0047] Step 3: log in through the speech recognition system, and the person-central processor 1-database 2 feeds back to the database 2-person-central processor 1 to filter out the required information, and its databa...

Embodiment 3

[0050] Based on the descriptions of Embodiment 1 and Embodiment 2, an example of item retrieval for medical workers is provided: First, through fingerprint / face recognition login, medical workers can issue commands by touch screen / voice, and the commands will be automatically recognized by the system and converted by the central processing Processor 1, the command sent to the database 2 will directly retrieve the items in the diagnostic item manual 10, and the diagnostic item manual 10 automatically returns the required items to the database 2-central processing unit 1-voice / touch screen output, the item The basic information needed to complete the search.

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Abstract

A third party inspection outsourcing service-based hospital client service system disclosed by the present invention is composed of a central processor and a database, is logged in by the fingerprintand face identification, adopts an electronic database to store various application form files to thereby realize the paperless office, integrates the touch display, the speech recognition, the imageassistance and the printing as one, classifies according to the first pinyin of the items, rapidly screens the individual items according to the special classification, such as a certain word, the disease names, the mathematical accordance, etc., and automatically states the specimen sampling basic information, thereby solving the vulnerabilities of a conventional hospital client service system, for example the various problems that the paper files are not easy to find out; various specimen consumables cannot be found out; the consumables are mixed; the clinicians sample wrongly, so that a third-party laboratory sends back the specimens; the specimens sampled by the inspecting and blood sampling doctors are unqualified and insufficient, thereby influencing the previous cooperative relationship of the hospital clients and the third party, and severely reducing the credibility between the patients and the medical workers, etc.

Description

technical field [0001] The invention relates to the technical field of medical service systems, in particular to a hospital customer service system based on third-party inspection outsourcing services. Background technique [0002] The third-party inspection outsources hospital customer service system management to serve medical workers such as hospital laboratory departments, clinical clinics, and third parties, further improving customer service satisfaction, and controlling the quality and safety of specimens before testing, so as to ensure the testing quality of the laboratory and allow Medical workers are satisfied, so that the public who seek medical treatment can obtain high-quality testing outsourcing services, while reducing third-party cost investment, and strengthening the construction of third-party soft power. [0003] The traditional third-party inspection outsourcing hospital customer service system is currently mainly divided into a report result query system...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G16H10/60G16H80/00
Inventor 郭洪根杨万丰夏宇跃陈欣慧汪垚黄泽彬
Owner 江西金域医学检验实验室有限公司