Financial-service-oriented chat robot and system

Abstract

The invention relates to a financial-service-oriented chat robot and system. A financial data acquisition module of the chat robot collects financial data, and sends the financial data to a financialknowledge base module for classified storage. A human-computer interaction module receives financial service consultation information input by a user and makes responses. A financial service processing module is used for carrying out service scene classification according to the financial service consultation information, and a corresponding human-computer interaction strategy is extracted from the financial knowledge base module according to classified service scenes to be pushed to the human-computer interaction module for a man-machine conversation. A user portrait module extracts user characteristics according to the content of the man-machine conversation so as to construct a user portrait. An order module is used for selecting a financial product conforming to the user portrait to generate an order, and performing tracking management on the order confirmed by the user. According to the technical scheme, user data acquisition, question answering, order ex-warehouse and other basicwork in a man-machine interaction mode, and the operation efficiency of financial services and the financial service experience can be improved.

Description

technical field [0001] The invention relates to the technical field of intelligent online services in the financial industry, in particular to a chat robot and system for financial services. Background technique [0002] Generally speaking, Internet financial services are divided into different types such as Internet-based finance, mobile payment and third-party payment, P2P network loans, and crowdfunding. Internet finance has appeared in China since 1997. With the continuous emergence of big data, cloud computing, blockchain, artificial intelligence and other technologies, it has shown a "blowout" and explosive growth since 2013. Relying on the advantages of organizational model and information processing ability, Internet finance expands market opportunities outside the original channels, reduces transaction costs, alleviates the problem of information asymmetry to a certain extent, improves the efficiency of capital allocation, and has made a difference to social and eco...

AI Technical Summary

Problems solved by technology

[0004] However, with the diversification of financial products, these financial companies need to undertake more and more financial consulting services. The manual method has high consulting efficiency and a fast and intuitive service experience. The disadvantages are: high labor costs, information asymmetry, and differences in professionalism , lack of products and other shortcomings

The labor investment is large, and due to the uneven professional ability of personnel and institutions, it seriously affects the user service experience

At the same time, there is a lack of more effective user data collection methods, and a large amount of manpower is used to complete the signing and approval, resulting in lower service efficiency and increased various costs.

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