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Artificial intelligent sound navigation data processing method

A technology for voice navigation and data processing, applied in the field of data processing, can solve the problems of inability to intelligently match solutions, many horizontal nodes, and deep vertical layers.

Inactive Publication Date: 2019-02-12
深圳市一号互联科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the embodiments of the present invention is to provide an artificial intelligence voice navigation data processing method to solve the problem that the existing voice navigation system has too many horizontal nodes and too deep vertical layers, and cannot intelligently match solutions

Method used

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  • Artificial intelligent sound navigation data processing method

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Embodiment 1

[0022] refer to figure 1 , this embodiment discloses a method for processing artificial intelligence voice navigation data, and this embodiment describes how a customer actively calls in.

[0023] The customer calls in and sends out the voice "Hello, my express delivery is wrong, I want a bad review", the customer's voice is transmitted to the voice gateway through the public switched telephone network PSTN, and the voice gateway will transmit it to the interactive voice navigation module IVR, so The interactive voice navigation module IVR sends the customer's voice information to the voice conversion protocol interface Http Server and the call database, the voice conversion protocol interface Http Server initiates a recognition request to the recognition and understanding server and sends voice data, and the call database stores the customer's voice information.

[0024] The recognition and understanding server forwards the speech information recognition to the recognition en...

Embodiment 2

[0029] This embodiment describes the way of calling out the service. The service system selects the customer information to initiate a call request to the interactive voice navigation module IVR, and the interactive voice navigation module IVR sends a data request to the knowledge base, and matches the information that needs to be sent to the customer in the knowledge base. Information, after the matching is successful, the knowledge base generation system will record a real person, "Mr. Wang, hello! We invite you to participate in our company's health knowledge lecture". The knowledge base sends the real person recording of the system to the interactive voice navigation module IVR, and the IVR sends the real person recording of the system to the voice gateway through the user data packet protocol UDP, and the voice gateway sends the real person recording of the system to the public switched telephone network PSTN for transmission to target customers.

[0030] After receiving ...

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Abstract

The embodiment of the invention discloses an artificial intelligent sound navigation data processing method. The method comprises a service system callout way and a client active call incoming way, and comprises the following steps: calling service is sent out or client sound information is received through an interactive sound navigation module IVR, wherein the interactive sound navigation moduleIVR sends sound information about user question to an understanding server through a sound transform protocol interface Http Server, a understanding result is matched with a knowledge base to obtainsynthetic text information of a solution; the synthetic text information is transformed to synthetic sound information through a text-to-sound TTS server, the synthetic sound information is sent to asound gateway through the interactive sound navigation module IVR, and the client accomplishes once interaction when receiving the sound information of the solution, and the interactive sound navigation module IVR is connected with an artificial customer service to solve the sound information unmatched with the knowledge base. The problem that the existing sound navigation system cannot intelligent match with the solution due to excessive horizontal nodes and deeper longitudinal levels is solved.

Description

technical field [0001] The invention relates to the field of data processing methods, in particular to an artificial intelligence voice navigation data processing method. Background technique [0002] With the rapid development of society, government functional departments, hospitals, schools, and enterprises face a large number of hotline calls every day. In many cases, a problem is consulted by multiple people, and resources are occupied and wasteful. Therefore, there is a telephone voice navigation system, business Users can make some personalized settings to increase the voice navigation function of multi-service users; when a user dials a service user number, they can enter the voice process defined by the service user, and the calling user can choose according to the voice prompts to realize consulting services Information, query enterprise service network information, query enterprise product information, complaints and suggestions, transfer manual services and other ...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M3/51
CPCH04M3/493H04M3/4936H04M3/5166
Inventor 陈雄
Owner 深圳市一号互联科技有限公司