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Smart interaction method for speech and text mutual conversion

A technology of mutual conversion and intelligent interaction, applied in speech analysis, speech synthesis, speech recognition, etc., can solve the problems of small amount of data processing, chaotic data management, poor user experience, etc., to save labor costs, improve service capabilities, The effect of user experience

Inactive Publication Date: 2019-02-19
深圳市一号互联科技有限公司
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0003] The purpose of the embodiment of the present invention is to provide an intelligent interactive mode of mutual conversion between voice and text, which is used to solve the problems of small data processing capacity, chaotic data management, high operating cost and poor user experience in the existing enterprise hotline service system

Method used

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  • Smart interaction method for speech and text mutual conversion

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Embodiment

[0020] refer to figure 1 , this embodiment discloses an intelligent interaction method for mutual conversion between speech and text, and this embodiment is described by using a specific business processing flow of an intelligent robot.

[0021] The customer calls the enterprise hotline for business consultation, the customer's words are sent to the public switched telephone network PSTN, the user datagram protocol UDP sends the voice command to the voice gateway, the voice-to-text module ASR receives the voice data sent by the voice gateway, and the customer sends The voice content is "Hello, I'm Zhang San, when will my express delivery arrive?", the voice information is sent to the public switched telephone network PSTN, the user datagram protocol UDP forwards the voice to the voice gateway, and the voice gateway transmits the voice data Send it to the voice-to-text module ASR, and process the voice data, automatically classify the input voice data, filter out non-voice data...

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Abstract

The embodiment of the invention discloses a smart interaction method for speech and text mutual conversion. The smart interaction method comprises the following steps that: a speech command sent by auser is sent to a speech gateway through a public switched telephone network (PSTN); the speech gateway sends speech information to a speech to text module ASR for speech recognition and speech to text processing; the text information is transmitted to a natural language processing module (NLP) for semantic comprehension; a semantic comprehension result is transmitted to a task processing module;the task processing module matches a logical task with relevant knowledge; a user service processing system performs service processing according to a matching result, and outputs a service processingresult; the service processing result is transmitted to a task processing module; the processed result data are transmitted to the NLP for speech comprehension interaction; speech synthesis is performed on the text through a text to speech module (TTS); and corresponding interaction is performed on the synthesized speech and the user through the speech gateway. Through adoption of the smart interaction method, the problems of small data processing amount, high running cost and poor user experience in an existing enterprise hotline service system are solved.

Description

technical field [0001] The invention relates to the field of intelligent voice interaction, in particular to an intelligent interaction mode for mutual conversion between voice and text. Background technique [0002] With the rapid economic development, enterprise business needs to expand rapidly. The diversification and individualization of customer needs put forward higher requirements for the hotline service quality and system support of the call center. Due to the cumbersome and complicated menu of the traditional call center push-button IVR system, the scalability of the more and more new businesses of enterprises is reduced, which seriously affects the user experience, and the amount of manual customer call processing is limited, the cost is high, and the data processing is chaotic. The control is poor, and the operation of the enterprise is facing more and more challenges. Contents of the invention [0003] The purpose of the embodiments of the present invention i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493G10L13/02G10L13/08G10L15/22G10L15/26G06F17/27
CPCG10L13/02G10L13/08G10L15/22G10L15/26G10L2015/223G06F40/30H04M3/4936
Inventor 陈雄
Owner 深圳市一号互联科技有限公司
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