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Efficient incident management in large scale computer systems

A computer system and event technology, applied to computer components, calculations, fault handling not based on redundancy, etc., can solve problems such as service interruptions, and achieve the effect of reducing detection time

Inactive Publication Date: 2020-12-29
MICROSOFT TECH LICENSING LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In addition, such events may result in interruption of service, which may trigger users of the service to initiate alerts or service reports

Method used

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  • Efficient incident management in large scale computer systems
  • Efficient incident management in large scale computer systems
  • Efficient incident management in large scale computer systems

Examples

Experimental program
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Embodiment Construction

[0017] Certain embodiments of systems, devices, components, modules, routines, data structures and processes for efficient event management are described below. In the following description, specific details of components are included to provide a thorough understanding of certain embodiments of the disclosed technology. Those skilled in the relevant art will also appreciate that the technology herein may have other embodiments. The techniques in this article can also be used without the following reference Figure 1-Figure 6 Several details of the described embodiments were practiced without exception.

[0018] As used herein, the term "computing cluster" generally refers to a computing system having multiple network devices interconnecting multiple servers or nodes to each other or to an external network such as the Internet. One example of a computing cluster is one or more racks, each housing multiple servers in a cloud computing data center (or portion thereof) configur...

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PUM

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Abstract

Computing systems for efficient incident management in large scale computer systems are described herein. In one embodiment, an incident management system can be configured to, in response to receiving a user input requesting an unidentified incident management service, convert an alphanumerical string of the user input into a pixelated matrix having multiple pixels individually corresponding to acharacter or number in the alphanumerical string. The incident management system can then feed the converted pixelated matrix into a neural network to identify one or more incident management services corresponding to the received user input with a corresponding probability value. The incident management system can then perform an application programming interface (API) call to execute a computerapplication to provide one of the identified incident management services to the user.

Description

Background technique [0001] A large computer system, such as a data center or other suitable distributed computing system, can have millions or even tens of millions of individual components. For example, in a data center, numerous routers, switches, bridges, load balancers, or other networking devices may interconnect servers, network storage devices, and other computing equipment. A single server may host one or more virtual machines, virtual switches, or other types of virtualization functions configured to provide computing, communications, storage, or other suitable types of computing services to users. [0002] Many hardware and software components in a data center can experience various types of "incidents," such as hardware / software failures, resource overuse, configuration errors, loss of communication, and the like. Sensors or monitors in the data center can monitor and report such events. In addition, such events may result in service interruptions, which may trig...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F9/451G06F40/216G06F11/07G06Q10/10G06Q10/06G06N3/04G06N3/08
CPCG06F9/453G06F11/0709G06N3/084G06Q10/06G06F40/216G06F40/30G06N3/048G06N3/045G06F9/54G06N3/04G06N3/08G06V10/82G06F18/2415
Inventor N·贾因
Owner MICROSOFT TECH LICENSING LLC
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