Fault handling method and device, medium and equipment

Abstract

The invention discloses a fault handling method and device, a medium and equipment, and the method comprises the steps: obtaining alarm information, and determining a target fault instance according to the alarm information; obtaining a fault analysis model, performing root cause analysis on the target fault instance through the fault analysis model, and determining a root cause, a loss stopping point and / or a loss stopping suggestion of the target fault instance; matching a target disposal strategy according to the root cause, the loss stopping point and / or the loss stopping suggestion, and generating a fault solution for the target fault instance according to the target disposal strategy; calling a preset standard processing flow to execute the fault solution to obtain an execution result; and verifying the execution result to complete the disposal of the target fault instance. According to the method provided by the invention, the root cause of the fault is positioned more meticulously and quickly, loss stopping points can be determined, loss stopping suggestions are provided, a disposal strategy is automatically matched, automatic standard process disposal of the fault is executed, and the efficiency and accuracy of fault disposal are improved.

Description

technical field [0001] The present invention relates to the field of operation and maintenance, in particular to a fault handling method, device, medium and equipment. Background technique [0002] At present, the fault handling of the system is mainly based on the manual implementation of the operation and maintenance personnel. If the fault is a recurring event or there is a corresponding fault type in the emergency plan, it will be operated according to the disposal measures in the emergency plan. The emergency plan strategy will generally be carried out through the cloud platform Strategy arrangement; if it is a fault that has not occurred, that is, there is no corresponding fault in the emergency plan, the root cause analysis tool is used to find the cause of the alarm, and then the cause is analyzed based on human experience and then dealt with. [0003] However, the business is usually completed by multiple technologies or business components, and the calling relation...

AI Technical Summary

Problems solved by technology

[0003] However, the business is usually completed by multiple technologies or business components, and the calling relationship between the components is relatively complicated. When a fault occurs, multiple system exceptions are usually involved, and the troubleshooting range is wide and difficult. In complex fault scenarios, it is difficult to quickly analyze based on personal experience. Accurately locate the cause, on the other hand, it is difficult to settle and solidify a large amount of fault analysis and decision-making experience accumulated in history

Existing event analysis tools are not deep enough for root cause analysis, and are limited to cause location

In the handling of faults, there are many personalized and special operations, and there is no unified standard process

Images