Enterprise service platform based on big data analysis
An enterprise service and big data technology, applied in data processing applications, market data collection, commerce, etc., can solve problems such as inability to convert information, lack of discovery, and expansion of enterprise customer data, and achieve detailed analysis, diverse functions, and commodity products. and service targeted and accurate effect
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 see figure 1 , the enterprise service platform 1 based on big data analysis includes a customer information input system 2, a customer information collection system 3, a big data analysis system 4 and a customer management system 5, and the customer information input system 2 is used for customer information and purchase Commodity information entry; the customer information collection system 3 is used to collect historical information of customer information and purchased commodity information and the corresponding behavior information and enterprise internal management information; the big data analysis system 4 is used to collect the customer information of the information Analyze the current customer's preference value for the product to be estimated with the purchased product information; the big data analysis system 4 analyzes the internal management information of the enterprise to obtain the enterprise management information; the customer management system 5 is us...
 see figure 2 , the difference from the above embodiments is that the present invention relates to the process of enterprise informatization, and the implementation of enterprise informatization must involve the change of enterprise management mode, organizational structure, business process, organizational behavior, etc., which is a complex organizational and management reform process. In information management change, through change goal orientation, ensure that the change has a directional, monitorable, and leadership management environment, formulate plans for the entire change process, form an effective project team, and effectively manage the project process.
 The big data analysis system 4 also includes a customer information analysis unit 41, an enterprise information statistics unit 42, an enterprise financial statement analysis unit 43 and an enterprise marketing management unit 44;
 The customer information unit 41 is used to analyze the infor...
 see image 3 , the customer management system 5 includes an intelligent customer service unit 51, an order management module 52; a business management module 53 and a precision marketing management unit 54; the customer management system 5 is more comprehensive and thoughtful for customer service, so that customers can experience meticulous service .
The intelligent customer service unit 51 is used to analyze the customer's purchased product information to obtain the current customer's preference value for the product and service to be estimated; according to the preference value, effective and accurate service planning can be carried out for the customer.
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