Communication network call processing system of multimode terminal

Abstract

The invention discloses a communication network call processing system of a multimode terminal, and the system comprises a PSTN module, a switch module, an IVR server, a storage module and a recording module; the PSTN module is connected with the switch module, the switch module is connected with the IVR server and the storage module, and one end of the switch module is connected with a manual seat and a telephone operator seat. According to the communication network call processing system of the multi-mode terminal, the storage module is arranged and comprises the classification unit, the network unit, the storage unit, the safety unit and the management unit, so the information of clients can be classified and stored conveniently, the information can be provided for the switch module and manual customer service conveniently, and service grades can be divided conveniently; the management unit is arranged, and the management unit can input, modify, count, analyze or delete information; files can be conveniently encrypted or authorized through the safety unit, safety is improved, and better use prospects are brought.

Description

technical field [0001] The invention relates to the technical field of communication network call processing, in particular to a communication network call processing system for multi-mode terminals. Background technique [0002] Telephone service is a common form of service provided by service providers to users. Users dial a designated telephone number to access the server of the service provider to obtain various information services. Existing telephone services mainly include automatic voice services and artificial seats. Among them, the automatic voice service refers to the service provided by computer-controlled automatic answering for some common problems, and the artificial seat service refers to the service provided by the artificial seat terminal operator and the user for direct telephone communication. [0003] However, some service providers, such as banks, will divide service levels for users. Compared with ordinary users, they need to provide special services f...

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Problems solved by technology

[0003] However, some service providers, such as banks, will divide service levels for users. Compared with ordinary users, they need to provide special services for advanced users. However, based on the existing technology, advanced users also need to be the same as ordinary users Waiting for a long time affects the quality of service and the satisfaction rate of advanced users. It cannot be classified according to customer information, which has brought certain adverse effects on people's use. Therefore, we propose a multi-mode terminal Communication Network Call Processing System

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