Eureka AIR delivers breakthrough ideas for toughest innovation challenges, trusted by R&D personnel around the world.

Customer portrait-based information pushing method, system and device, and medium

A technology of information push and customer portrait, applied in the direction of transmission system, digital data information retrieval, other database retrieval, etc., can solve the problems of high manual service pressure, difficult customer identification, low efficiency of customer channel contact characteristic data sharing, etc., to improve Accuracy and completeness, the effect of improving precision

Pending Publication Date: 2022-04-01
SHENZHEN POWER SUPPLY BUREAU
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In practical applications, customer service information is scattered in various channels, and the integrity and integration of customer information is low. During the service process, there is a lack of understanding and insight into the overall picture of customers, and there is a lack of effective maintenance and management of information such as non-registered customer contact information. Convergence, low efficiency in sharing customer channel contact feature data, difficulty in accurately identifying customers during the service process, and high pressure on manual services, it is urgent to establish a set of accurate portrait systems for all customer service contact channels to break the gap between various service channels. Barriers to customer understanding and customer insight, improving accurate service capabilities and customer satisfaction

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Customer portrait-based information pushing method, system and device, and medium
  • Customer portrait-based information pushing method, system and device, and medium
  • Customer portrait-based information pushing method, system and device, and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0052] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0053] Such as figure 1 shown in the application environment. Wherein, the terminal 102 communicates with the power system server 104 through the network. The power system server 104 obtains the registered customer information, analyzes the comprehensive portrait of the customer, and sends the corresponding smart push information to the receiving terminal corresponding to the customer identification information. Among them, the terminal 102 can be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices, and the power system server 104 can be realized by an independent server or a server cluster composed of multiple servers.

[0054] Such as figure 2 As shown in FIG. 2 , it is a schematic...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention provides an information pushing method, system and device based on a customer portrait and a medium, and the method comprises the steps: obtaining the telephone number associated information of an on-book customer; matching with a preset telephone number label to obtain telephone number label information of a corresponding client in the book; acquiring client account label information of a target client, comparing the client account label information with the telephone number label information of the client to judge whether the client account label information and the telephone number label information belong to the same client, and when the client account label information and the telephone number label information belong to the same client, associating the telephone number label information of the client with the client account label information of the target client, obtaining a target customer comprehensive portrait; and matching the comprehensive portrait of the target customer with a pre-configured push information base to obtain corresponding push information, and sending the push information to a receiving terminal corresponding to the target customer. According to the method, the clients are accurately identified, the barriers of customer appeal understanding and customer insight among service channels are broken, and the accurate service capability and customer satisfaction are improved.

Description

technical field [0001] The present invention relates to the technical field of information push, in particular to an information push method, system, device and medium based on customer portraits. Background technique [0002] With the development of emerging technologies such as big data, cloud computing, and "Internet +", the demand for power customer service experience is characterized by differentiation, interaction, and intelligence, and customer service channels are no longer limited to traditional channels such as call hotlines and business halls. , towards a more diversified and intelligent trend. The personalized and precise service demands of electric power customers for electric power services are constantly evolving. [0003] In practical applications, customer service information is scattered in various channels, and the integrity and integration of customer information is low. During the service process, there is a lack of understanding and insight into the ov...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): G06F16/9535G06F16/958G06K9/62H04L67/55
Inventor 陈辉余梅梅郑伟麒陈华锋林思远薛文娟陈佳芳陈琳强春雨姜琳杰吴秀娣乔数
Owner SHENZHEN POWER SUPPLY BUREAU
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Eureka Blog
Learn More
PatSnap group products