Customer portrait-based information pushing method, system and device, and medium

Abstract

The invention provides an information pushing method, system and device based on a customer portrait and a medium, and the method comprises the steps: obtaining the telephone number associated information of an on-book customer; matching with a preset telephone number label to obtain telephone number label information of a corresponding client in the book; acquiring client account label information of a target client, comparing the client account label information with the telephone number label information of the client to judge whether the client account label information and the telephone number label information belong to the same client, and when the client account label information and the telephone number label information belong to the same client, associating the telephone number label information of the client with the client account label information of the target client, obtaining a target customer comprehensive portrait; and matching the comprehensive portrait of the target customer with a pre-configured push information base to obtain corresponding push information, and sending the push information to a receiving terminal corresponding to the target customer. According to the method, the clients are accurately identified, the barriers of customer appeal understanding and customer insight among service channels are broken, and the accurate service capability and customer satisfaction are improved.

Description

technical field [0001] The present invention relates to the technical field of information push, in particular to an information push method, system, device and medium based on customer portraits. Background technique [0002] With the development of emerging technologies such as big data, cloud computing, and "Internet +", the demand for power customer service experience is characterized by differentiation, interaction, and intelligence, and customer service channels are no longer limited to traditional channels such as call hotlines and business halls. , towards a more diversified and intelligent trend. The personalized and precise service demands of electric power customers for electric power services are constantly evolving. [0003] In practical applications, customer service information is scattered in various channels, and the integrity and integration of customer information is low. During the service process, there is a lack of understanding and insight into the ov...

AI Technical Summary

Problems solved by technology

[0003] In practical applications, customer service information is scattered in various channels, and the integrity and integration of customer information is low. During the service process, there is a lack of understanding and insight into the overall picture of customers, and there is a lack of effective maintenance and management of information such as non-registered customer contact information. Convergence, low efficiency in sharing customer channel contact feature data, difficulty in accurately identifying customers during the service process, and high pressure on manual services, it is urgent to establish a set of accurate portrait systems for all customer service contact channels to break the gap between various service channels. Barriers to customer understanding and customer insight, improving accurate service capabilities and customer satisfaction

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