Hotel guest room service management system
A technology for guest rooms and hotels, applied in the field of intelligent services, can solve the problems of unable to meet the personalized and customized service needs of guests, increase the difficulty of room service management, reduce the intelligent level of room service, etc., to improve the level of intelligence, Meet the effect of personalization and reduce difficulty
Inactive Publication Date: 2022-07-22
北京云迹科技股份有限公司
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Problems solved by technology
[0004] In view of this, the embodiment of the present disclosure provides a hotel room service management system to solve the problems existing in the prior art that increase the difficulty of room service management, reduce the efficiency of room service, increase the cost of room service, and reduce the intelligence of room service. level, unable to meet the personalized and customized service needs of customers
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[0010] In the following description, for the purpose of illustration rather than limitation, specific details such as specific system structures and techniques are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. However, it will be apparent to those skilled in the art that the present disclosure may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present disclosure with unnecessary detail.
[0011] The following describes in detail the overall architecture of the system involved in the embodiment of the present disclosure in an actual scenario with reference to the accompanying drawings. figure 1 It is a schematic diagram of the overall structure of the hotel room service management system provided by the embodiment of the present disclosure, such as figure...
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The invention provides a hotel guest room service management system. The system comprises a mobile terminal, a cloud platform, a comprehensive access device, a robot and an intelligent device. The mobile terminal generates a service request in response to the operation of the user on the guest room service application; the cloud platform inquires the state information of the robot according to the service request, determines a target robot, and issues a scheduling instruction to the target robot; the intelligent equipment analyzes the control instruction to obtain an operation signal, and the equipment state is adjusted according to the operation signal; uploading the operation information to a cloud platform, querying historical consumption information, historical check-in information and historical behavior habit information of the user by the cloud platform, and generating prediction data; and inputting the prediction data into the equipment parameter prediction model to obtain regulation and control parameters, and adjusting the equipment state by the intelligent equipment by using the regulation and control parameters. The difficulty of guest room service management is reduced, the intelligent level of guest room service is improved, and personalized and customized service requirements of guests are met.
Description
technical field [0001] The present disclosure relates to the technical field of intelligent services, in particular to a hotel room service management system. Background technique [0002] With the continuous improvement of information technology and people's living standards, guests put forward higher requirements for the hotel's occupancy experience and management level. Under the background of this industry, the traditional hotel information service system has become more and more unable to meet the requirements of new hotel management. At the same time, it is also difficult to solve the problems of many business links, low communication efficiency, inability to meet personalized service needs, poor room service experience, etc. question. [0003] At present, in traditional hotel room service management, guests are required to inform hotel service personnel of their service needs, and hotel service personnel provide corresponding services to meet guests' needs. For examp...
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IPC IPC(8): G06Q50/12G06F16/903G06K9/62G06N3/08H04L67/12
CPCG06Q50/12G06F16/903G06N3/084H04L67/12G06F18/214
Inventor 候晓丹支涛
Owner 北京云迹科技股份有限公司