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Automatic answering system for online consultation oriented to information safety

An automatic response system and information security technology, applied in the system field of the network technology field, can solve the problems of confidentiality, poor scalability and learnability, and achieve the effects of low cost, clear system structure, and easy learning.

Inactive Publication Date: 2007-02-21
SHANGHAI JIAO TONG UNIV
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  • Summary
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AI Technical Summary

Problems solved by technology

[0007] The purpose of the present invention is to overcome the limitations of existing commercial AAS products such as technical confidentiality, scalability, and poor learnability, and propose an online consultation and automatic response system oriented to information security, so that it can serve information security education and training well , consulting and other services

Method used

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  • Automatic answering system for online consultation oriented to information safety
  • Automatic answering system for online consultation oriented to information safety
  • Automatic answering system for online consultation oriented to information safety

Examples

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Embodiment Construction

[0020] Such as figure 2 As shown, this embodiment includes: a user question and its answer display module, a question analysis module, a response answer point ranking module, an information security knowledge base consultation module, and an information security knowledge base management module.

[0021] The user question and answer display module controls the entire user interaction process, including functions such as providing user questions, displaying answer results, and displaying popular questions in the question bank. The user logs in to the corresponding web page of this module, enters the question in the text box, clicks the answer button, and the system calculates according to the answer point ranking algorithm, and matches the keyword obtained by word segmentation of the user's question with the question keyword in the knowledge base. Multiple occurrences of keywords will be credited with equal weight points, and multiple occurrences of different keywords will be ...

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Abstract

An on-line consultation and automatic answer system is prepared as obtaining an asking data of user by user asking and answer displaying module (UAAADM) and sending said data to question analyzing module being used to pick up key word, send said key word to response answer point accumulation ranking module and using it as base for matching to safety knowledge library (SKL), obtaining ranked response answer sequence being sent to UAAAM, providing interface to add user question to SKL if answer can not be found in system, utilizing provided interface to log in SKL.

Description

technical field [0001] The invention relates to a system in the field of network technology, in particular to an automatic response system for online consultation for information security. Background technique [0002] Online consultation automatic answer (Automatic Answer) is to find the key point of the problem by analyzing the customer's question string in a specific field collected from the web client. And by searching the relevant question and answer library, using the feature matching and answer answer integral ranking algorithm to find the best answer, and display the relevant answer results to the client. [0003] The Automatic Answer System (AAS for short) is a system that executes online automatic answers. This automatic answering system provides fuzzy answers to questions raised by users for specific fields, and lists the relevant answers according to the key points of users' questions, combined with the points ranking rules set by itself. The system question ba...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/00G09B7/00
Inventor 杨树堂陆松年赵勇马进喻健坤
Owner SHANGHAI JIAO TONG UNIV
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