IP phone voice answer interacting system and its method

A voice answering, IP telephony technology, applied in telephone communication, automatic call answering/message recording/call recording, electrical components, etc., can solve problems such as low reliability, misrecognition, complex interactive system structure, etc. Easy, simplified structure, high transmission reliability effect

Inactive Publication Date: 2007-03-28
ZHEJIANG UNIV OF TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] In order to overcome the shortcomings of the existing IP telephone voice response interactive system, such as complex structure, misidentification, and low reliability, the present invention provides an IP phone with simple structure, effective avoidance of misidentification, and high reliability. Interactive system and method for telephone voice response

Method used

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  • IP phone voice answer interacting system and its method
  • IP phone voice answer interacting system and its method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0038] Referring to FIG. 1 and FIG. 2 , an interactive system for IP telephone voice response includes an answering client 1 , a second answering client 4 , a VoIP softswitch server 2 and an answering server 3 .

[0039] Taking the VoIP system using the SIP protocol as an example, in FIG. 1 , the answering client 1 , the answering server 3 , and the answering second client 4 are all CPU-based VoIP user terminals. They have the same basic structure. The answering server 3 is used as a voice answering server, works in an automatic answering state, and includes two additional components.

[0040] The responding client 1 includes a client controller unit 11 , a client user interface unit 12 and a client network interface unit 13 . The client controller unit 11 includes: a client signaling processor 300, which is used to manage signaling channels, and is responsible for the generation, interpretation and conversion of signaling; a client media processor 400, which is used to manag...

Embodiment 2

[0057] With reference to Fig. 1, Fig. 2, the interactive method of a kind of IP telephone voice response, comprises the following steps:

[0058] (1), the user performs a dialing operation, generates a call signal, sends it to the VoIP softswitch server 10 through the network interface, and forwards the call to the answering server end 3;

[0059] (2), answering server end 3 receives this call signal, as working in non-automatic answering state, sends vibration by the loudspeaker of user interface, waits to answer; As working in automatic answering state, simulate off-hook, and off-hook information is passed back To the user, enter the call state;

[0060] (3), response server end 3 extracts voice segment and playback from corpus database 6;

[0061] (4), after the user end hears the voice prompt, it will select key input as required, and the key value code will be sent through the user's additional channel;

[0062] (5), the server side receives the key-value co...

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Abstract

An IP telephone respondent interaction system includes respondent user terminal which is fitted with accessional channel disposer to run the data channels for delivering DTMF signals exclusively and to define the parameter of accessional channel, then IP flexible switch server and respondent server terminal that has Server Extremity Accessional channel disposer to manage the data channels for receiving DTMF signals and to define the additional channel parameter of the server. When users get the phonetic notice from words data-base, they input the dictates by selecting keys of user interface cell and the Server Extremity Accessional channel disposer sends the key assignment code. Then the respondent server extremity accessional channel disposer will deliver the code to service agency module.

Description

(1) Technical field [0001] The present invention relates to the application in the field of Computer Telephone Integration, in particular to an interactive system and method for answering by telephone and voice prompt in an IP telephone system. (2) Background technology [0002] In the traditional public telephone network system (PSTN), a typical call process includes three stages: stage 1 is "call establishment", stage 2 is "voice communication", and stage 3 is "line removal". Among them, phase 1 and phase 3 are signaling control procedures (such as SS7 signaling), and phase 2 is an actual conversation process. Let's imagine a scenario of making a call. User A picks up the terminal device PA (such as a telephone) (this action is called off-hook), and enters the phone number of the other party by pressing the button (user A is the calling party), thus initiating A call request is made, and the request signal is transmitted to the terminal device PB (such as a telephone) con...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/487H04M1/64H04M3/50
Inventor 方路平曹平
Owner ZHEJIANG UNIV OF TECH
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