Remote softwared service system

A service system and remote software technology, applied in the field of personal computer Internet remote control, can solve the problems of regional restrictions, high service cost, long service response period, etc., and achieve the goal of reducing service cost, improving service efficiency, and shortening service response time. Effect

Active Publication Date: 2009-02-04
BEIJING HELP NOW
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The existing traditional door-to-door service method requires service engineers to visit the site and implement professional services in order to meet the needs of users for software support and rescue. However, its disadvantages are: long service response cycle, high service cost, and regional restrictions.

Method used

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  • Remote softwared service system
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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0034] Such as image 3 As shown, utilize the present invention to realize the application support service of client computer: the end user (served party) needs to access the Internet (Internet) by various networking modes such as Modem dial-up, ISDN, ADSL, Lan, community broadband, and calls the client The program (Client) establishes a connection with the access server of the service center through the network proxy mode (Proxy) and the tunnel communication mode (Virtual Private Network). After obtaining the port assigned by the access server or the intranet IP address, The database (Database) exchanges data, completes identity authentication, and sorts and classifies end users. In the actual product, the user information scheduling module in the database is also used to query the number of remaining services and time, and to feed back server information.

[0035] The engineer (service party) obtains the prompt of the end user's service request through the access server, ac...

Embodiment 2

[0038] Such as Figure 4 As shown, utilize the present invention to realize the OS crash rescue service of client computer: end user (served party) when computer is paralyzed or crashes because of operating system, when unable to run normally, uses all-disc operating system (LinuxLiveOnCD) and does not rely on computer hard disk, Start the computer hardware that has been paralyzed by booting from the CD-ROM, automatically complete the system boot, automatically identify the user's computer hardware, load the hardware driver, automatically complete the desktop system boot and network environment detection and other OS startup functions, and according to the actual situation of the user, use automatic telephone dialing, Dynamic access to IP (DHCP) or ADSL dial-up, etc. to access the Internet. When establishing a communication connection with the access server of the service center, user authentication and service call requests are automatically issued; through the database infor...

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PUM

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Abstract

This invention relates to a remote software service system including a user terminal, a server end and its service end characterizing that the said user end includes a first communication module and a controlled end program module, the said server end includes a user acc module for receiving the service request and identity certification information sent by the first communication module of the user end, a database finishing the identity certification of the user end according to the information transferred by the said user group acc module and arraying the service request having passed through the identity certification, a second communication module finishing communication between the user and service ends and transferring the screen desk top interface or assigned program interface of the user end and order of the service including a third communication module and a control end program module.

Description

technical field [0001] The invention relates to a personal computer (PC) Internet remote control technology, in particular to a remote software service system. Background technique [0002] The end user of the computer must rely on the normal operation of the operating system (OS) to use the computer to complete the specified work. Today's mainstream personal computer operating system is the Windows series of Microsoft Corporation in the United States. While providing powerful functions, it is also extremely fragile. Bugs, improper user operations, program conflicts, disk errors, virus outbreaks and other factors lead to system crashes, resulting in the loss of all or part of the operating system's functions, directly affecting the normal use of the user's computer, until the computer is completely paralyzed. Backing up important user files and restoring and rebuilding the operating system and related driver environments require professional knowledge and capabilities, which...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/00H04L12/16
Inventor 张林
Owner BEIJING HELP NOW
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