A service account number-based queue method

Abstract

A queue method based on back account uses bank account mark number as reference of the queue number, to generate a queue number according to the account mark number input by client, wherein the account mark number is relative to the bank account, which can be positioned to one unique back account. A queue manage system stores the record of the relation between the bank account and the queue number, and when client withdraws the queue, the client can based on the account mark number inform the queue manage system to eliminate the queue number, and when client is delay, the queue information can be changed to move back the real serial number in the queue, to save time. And client can set a plurality of prompts, to be processed in met condition by the system. And when the client without eliminated queue dose not process relative service, the queue manage system records an overtime mark on the record between the bank account and the queue number, to accelerate the queue elimination of client to inform the queue manage system.

Description

Technical field [0001] The invention relates to a queuing management system related to computer software and hardware, in particular to a queuing method that allows customers to obtain the queuing number according to the identification number of the bank account number, and to change or cancel the queuing number information midway. Background technique [0002] The queuing management system adopted by banks generally consists of a ticket collection machine, a server, an LED display, a voice system and a counter service terminal. When the customer goes to the business hall to queue up for business, he presses the button on the ticket machine and takes out a queue number. This queue number has nothing to do with a bank account number. When the customer does not want to handle business for some reason and exits the queuing queue, the queuing management system cannot be effectively informed; or when the customer leaves the business hall and returns late, these two situations ca...

AI Technical Summary

Problems solved by technology

[0004] In order to overcome the problem that the customer abandons the queuing halfway and cannot effectively inform the queuing management system, the queuing method provided by the invention: the customer obtains the queuing number according to the identification number of the bank account number, and the queuing management system saves the record associated with the bank account number and the queuing number; When exiting the queue, you can inform the queue management system according to the bank account identification number to cancel the queue number; customers who do not want to give up but have no time to handle can change their own queue information, that is, move their sequence number backwards according to the bank account identification number to change their status. The actual serial number in the queuing queue; if the customer who has not canceled the queuing has not come to handle the relevant business within a certain period of time, the queuing management system will set a timeout mark on the record associated with the bank account number and the queuing number for further processing and promotion. When customers give up queuing, take the initiative to inform the queuing management system, and the method of promotion can be through publicity, education, guidance, rewards or punishments, etc.

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