Customer call center system

A call center and customer technology, applied in the field of information retrieval and service systems, can solve the problems of less queryable functions, fewer queryable fields, positioning, etc., and achieve the corresponding speed of service, increase system complexity, and improve convenience. Effect
CN101079928AInactive Publication Date: 2007-11-28ZTE CORP
0 Cites 51 Cited by

Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
ZTE CORP
Publication Date
2007-11-28
Estimated Expiration
Not applicable · inactive patent

Smart Images

  • Figure 1
    Figure 1
  • Figure 2
    Figure 2
Patent Text Reader

Abstract

This invention discloses a client call center system including: a communication queuing machine, a phone interaction replying module IVR, a position control module of a call center, a position interface module, a position telephone, a search engine module and a database, which does not have to code various information specially and the search engine sets up an internal index library to the information content in database and accesses the multiple service search function in the mode of index library.
Need to check novelty before this filing date? Find Prior Art

Description

technical field

[0001] The invention relates to the field of search engine and customer call center system, in particular to a system for information retrieval and service by using search engine in the customer call center. Background technique

[0002] Customer call center system (CCC, Customer Call Center) is a customer service system established by using telecommunications call center technology. The customer service reporting system is a customer call center system dedicated to providing users with number query services. The user calls the unified access number through the phone. After the call enters the system, the voice navigation system will guide the user and assign the user to the customer service personnel. The customer service personnel collect the unit or personal information that the user wants to inquire by talking on the phone, inquire through the system query interface, and broadcast the returned number or other information through manual or automatic numbe...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More