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Method for queueing to prevent queue jumping

A queuing number and queuing technology, applied to inspection devices, instruments, time registers, etc., can solve the problems of not knowing the business personnel, waiting customers not knowing the status of each window, and not displaying the status of each window, etc.

Inactive Publication Date: 2010-06-16
郑志豪 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this way, when the business management personnel want to handle business for customers who jump in the queue or even customers who do not have a queue number, they do not need to press the button, so that the customer who should be legally their turn will not be able to turn at this time; The status of the waiting queue does not show the status of each window, such as which customer is handling business for which queue number, resulting in the waiting customers often not knowing the status of each window, or even knowing that the business personnel are handling business for customers who jump in the queue ; There is also the phenomenon of substituting numbers, that is, the real owner of a certain queue number is not present, and someone else replaces it
For a country with a large population like my country, the problem of queuing has always troubled ordinary people, because the problem of queuing leads to conflicts between customers and between customers and service providers. From the beginning, if the queuing rules cannot be made fair, open and just, it will have a negative impact on the construction of a harmonious society

Method used

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  • Method for queueing to prevent queue jumping

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] In order to make the present invention have a clearer understanding, first introduce figure 1 . figure 1 It is a flow chart of driving a call to the next customer after a customer's service ends according to an embodiment of the present invention. Taking banking business as an example, in step S101, the customer's business processing is completed, and the system prints the business voucher. In step S102, the certificate is delivered to the client through the designated channel. In step S103 and step S104, the sensor detects the credential and generates a signal. In step S105, the signal generated by the sensor is passed through the control device to set the state of the business window to an idle state.

[0029] figure 2 It is a schematic diagram of LED display disclosing the state of each business window in the embodiment of the present invention. The picture is easy to understand, that is, window 3 is suspended and cannot handle business; window 4 detects a cust...

Embodiment 2

[0036] The difference from Embodiment 1 is that the sensor judges whether a customer's business is completed by sensing the customers on the business handling desk. When the pager calls the customer, the business window is in the state of processing, and the LED display shows the queue number being called; when the customer comes to the processing seat, the sensor can detect the customer; when the customer leaves the processing seat, the sensor cannot detect the customer, the sensor The generated signal is passed through the control device to set the state of the business window to an idle state. When the pager does not call the next customer, the sensor detects that there is a customer at the service handling seat, which is a customer who jumps in line.

[0037] This method is simple, and only one sensor is needed to judge the status of the business window.

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PUM

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Abstract

The invention relates to a method for queueing to prevent the queue jumping, aiming at solving the problem that the client transacting the services sieves a chance to jump the queue to transact the services. After one of the clients holding the queue numbers to transact the services finishes transacting the services and a detecting device detects that a service transacting window is in the idle state, if the next client is called by the calling service and the client who is not the next client to be called in turn by the calling service comes to the service transacting counter to transact the services, the client can be detected by the detecting device as the client who jumps the queue and can be warned, thus the service personnel can not transact the services for the client who jumps the queue and the clients can transact the services according to the sequence of the queue numbers, which reflects the principles of justness, fairness and openness and is good for building a harmonious society.

Description

Technical field [0001] The invention relates to a queuing method and a detection technology, in particular to a queuing method capable of detecting queue jumping. Background technique [0002] The current queuing method adopted by banks, telecommunications, hospitals or other industries is generally that a customer's business is completed, and the business operator presses a button to call the next one. In this way, when the business management personnel want to handle business for customers who jump in the queue or even customers who do not have a queue number, they do not need to press the button, so that the customers who should have legally had their turn will not be able to turn at this time; The status of the waiting queue does not show the status of each window, such as which customer is handling business for which queue number, so that the waiting customers often do not know the status of each window, and even do not know that the business personnel are handling busi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
Inventor 郑志豪
Owner 郑志豪
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