Unlock instant, AI-driven research and patent intelligence for your innovation.

Telephone voice value-added system and communication method thereof

A communication method and voice channel technology, applied in the field of telecommunications, can solve problems such as users being forced to go offline, and achieve the effect of improving stability and convenience of maintenance

Active Publication Date: 2013-10-30
GUIYANG LONGMASTER INFORMATION & TECHNOLOGY CO LTD
View PDF4 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to disclose a telephone voice value-added system and its communication method, so as to solve the problem that the existing voice value-added system update causes the user to be forced to go offline

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Telephone voice value-added system and communication method thereof
  • Telephone voice value-added system and communication method thereof
  • Telephone voice value-added system and communication method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] This embodiment discloses a telephone voice value-added system, such as figure 1 As shown, it includes voice board 1, CTI server 2 and application server 3. Wherein, the voice board is connected to the PSTN switch by a trunk line, the CTI server establishes a data communication connection with the voice board, and the application server is separated from the CTI server and establishes a communication connection. Wherein, the application server is usually also connected with a database for storing registered member information and / or storing media resources required by the system, such media resources including but not limited to voice playback files. Optionally, the voice boards are integrated on the CTI server, where one, two or more voice boards can be integrated on the CTI server.

[0029] exist figure 1 Among them, the application server is used to analyze and execute the IVR business logic, and its software modules include editors, compilers, debuggers and emulat...

Embodiment 2

[0042] This embodiment discloses a communication method corresponding to the telephone voice value-added system of the first embodiment above, such as figure 2 shown in figure 1 After the system architecture shown is completed and started normally, the following steps are included:

[0043] Step 21, the voice board receives the trunk signal transmitted by the PSTN switch, and allocates a voice channel for the connected telephone terminal.

[0044] Step 22, the voice board sends the status information and request of the service to be executed by the telephone terminal to the CTI server.

[0045] Step 23, the CTI server dispatches and manages the IVR of the application server according to the state information and the request of the telephone terminal. The status information and requests in the present invention include but not limited to button information, reed switch status, indicator light information, media access information, routing information, microphone information,...

Embodiment 3

[0062] Corresponding to the first and second embodiments above, when the voice channel of the existing voice board cannot meet the needs of the user, this embodiment discloses an expansion method of the telephone voice value-added system. There are two execution methods for this method, which are described as follows:

[0063] method one

[0064] The network manager adds a voice board connected to the CTI server, and modifies the parameters of the board and voice channel in the configuration file of the application server and / or the CTI server.

[0065] way two

[0066] The network management adds a CTI server integrated with a voice board connected to the application server, and modifies the parameters of the board and voice channel in the configuration file of the application server.

[0067] Through the above two methods, the user capacity of the telephone voice value-added system disclosed in the above embodiments is not limited by hardware resources such as voice boards...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a telephone voice value-added system and a communication method thereof, which can be used for solving the problem that a user is forced to be off-line when the existing voice value-added system is updated. The telephone voice value-added system at least comprises a voice board card, a CTI (computer telephony integration) server and an application server (AS), wherein, the voice board card is connected with a PSTN (public switched telephone network) switchboard through a relay line; the CTI server is used for packaging an API (application programming interface) of the voice board card on a driver so that the AS calls the API to realize unified scheduling and management on an IVR (interactive voice response), and the data communication linkage is established between the CTI server and the voice board card; the AS is used for analyzing and executing IVR business logics; and the CTI server is separated from the AS and the communication linkage is established between the CTI server and the AS, and voice playback files for updating the AS are stored on the CTI server.

Description

technical field [0001] The invention relates to the technical field of telecommunications, in particular to a telephone voice value-added system and a communication method thereof. Background technique [0002] IVR (Interactive Voice Response, Interactive Voice Response) is a voice value-added service, which is used to play relevant information according to the content input by the user. Among them, after the phone user accesses the IVR service platform, he can listen to mobile entertainment products according to the operation prompts. [0003] However, when the existing telephone voice value-added system processes the update or upgrade of the IVR service, the entire system needs to be recompiled or restarted, which will cause the users who have connected to the system to be forced to go offline, and even cause the loss of user-related data. Needs to be improved. Contents of the invention [0004] The main purpose of the present invention is to disclose a telephone voice...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42
Inventor 王伟黄国宏潘年华周平王海晏利平李晓鹏李锐胡海曾精石杨晓东向万里
Owner GUIYANG LONGMASTER INFORMATION & TECHNOLOGY CO LTD