Multi-thread and multi-channel parallel interactive voice response (IVR) intelligent voice telephone group calling control method

Abstract

The invention discloses a multi-thread and multi-channel parallel interactive voice response (IVR) intelligent voice telephone group calling control method. The method comprises the following steps: firstly, usable ranges of communication ports are inquired and usable communication ports are ranked in a port array according to serial numbers; then the numbers of the usable ports are read in the port array, and whether the ports selected for use are already occupied by other programs or equipment or not is judged; a port determinately capable of being selected for use is assigned to an IVR program; when a communication channel capable of being connected with called telephone lines and dialing the called telephone lines is detected, various call-out parameters are assigned to the IVR program and the IVR program is started; and subsequently, after a controllable transient delay, the next call-out task in the multi-channel IVR program is executed, and multiple programs are continuously sent and executed in parallel according to the setting of logic or algorithms with the permission of the capacity of system resources. The multi-thread and multi-channel parallel IVR intelligent voice telephone group calling control method can achieve very high call-out efficiency, offers inestimable help to applications such as market development, investigation, information sampling, and the like, and brings great social benefits and economic benefits.

Description

technical field [0001] The present invention relates to IVR intelligent voice telephone technology, in particular to a practical technical means that combines computer multi-threading, multi-tasking and parallel processing capabilities with computer algorithms and structural design, so as to realize simultaneous multi-channel outbound group calls . Background technique [0002] Man-machine dialogue voice telephone group call, that is, multi-channel simultaneous dialing technology. In order to introduce its concept in a popular way, we can give an example of "playing blind chess" in the world of Go and chess: that is, a famous player plays chess with dozens of people at the same time. In the scenario of "playing blindfolded chess", master players can play chess pieces one by one. The group call technology is that the computer application system needs to respond to dozens or even hundreds of calls and data exchanges at the same time. The chess pieces are placed on the chess...

AI Technical Summary

Problems solved by technology

On this type of telephone communication equipment, it is very inconvenient to import the "massive" telephone numbers of group calls into the system, the database cannot be connected, and the connection or embedding of the voice engine is difficult to achieve. Many problems and obstacles make the IVR intelligent voice application The program does not run properly and efficiently on such system devices

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