Method and device for intelligent interaction based on natural language analysis

An intelligent interaction and natural language technology, applied in the field of intelligent robots, can solve problems such as high recruitment costs, high telephone charges, and limited service skill range, and achieve the goals of saving telephone service personnel, no time lag, and improving user satisfaction Effect

Inactive Publication Date: 2017-03-22
NORTH CHINA UNIVERSITY OF SCIENCE AND TECHNOLOGY
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Problems solved by technology

[0003] The purpose of the present invention is to provide a natural language analysis intelligent interaction method and device to solve the problems of high recruitment costs, high telephone charges and limited service skills in the background technology

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  • Method and device for intelligent interaction based on natural language analysis
  • Method and device for intelligent interaction based on natural language analysis
  • Method and device for intelligent interaction based on natural language analysis

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Embodiment Construction

[0023] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0024] see Figure 1-3 The present invention provides a technical solution: an intelligent interaction method for natural language analysis, including the steps of language processing, text mining, knowledge discovery, intelligent retrieval, and result display. The specific steps of the intelligent interaction method for natural language analysis are as follows:

[0025] S1: Language processing: extract words from the information sources in the webpage, and co...

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Abstract

The invention discloses a method and device for intelligent interaction based on natural language analysis, wherein the method and device belong to the technical field of intelligent robots. The method comprises the steps of language processing, text excavation, knowledge discovery, intelligent retrieval and result display. The device for the intelligent interaction based on the natural language analysis comprises a body, wherein a liquid crystal display screen is installed on the surface of the body; the liquid crystal display screen is in electric input connection with a wireless communication module; and a center database is in electric dual-way connection to an index unit. According to the invention, rapid retrieval is conducted in an index library based on a center concept of a natural statement extracted by a front end, and most correlative information inquired by a user is returned; a URL pointer can be used to continuously collect information which is newly found and store the information in a memory; result retrieval is rapid, and time lag is avoided; the intelligent interaction is achieved through natural language analysis, so fewer telephone service workers are needed, and expenditure cost for company running is reduced; uniform standard services are provided; and the user's satisfaction degree is increased.

Description

technical field [0001] The invention relates to the technical field of intelligent robots, in particular to an intelligent interaction method and device for natural language analysis. Background technique [0002] Many companies have external telephone technical support services to expand the company's market and provide customers with better and more convenient services. However, the existing telephone technical support services also have some disadvantages. Due to the limitation of the skills of engineers, the service scope of the connection users will be affected, and it may not be able to solve the actual problems that the connection customers need to solve. The difference in ability leads to uneven service experience of users. Not only that, but also for the telephone technical service support, there are also high recruitment costs for technical personnel, high mobility for junior engineers, and high telephone bill consumption, which seriously increases the The burden ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3344G06F40/289G06F40/30
Inventor 阎红灿谷建涛付景红李爽
Owner NORTH CHINA UNIVERSITY OF SCIENCE AND TECHNOLOGY
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