Method and system for processing business work orders

A processing method and work order technology, applied in the field of telecommunication business work order processing, can solve the problems of chaotic business work orders, untimely processing, and high error rate, and achieve the effects of improving efficiency, high-efficiency processing, and reducing error rate.

Active Publication Date: 2020-05-19
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is: when the business is busy in the prior art, different business work orders will cause confusion, untimely processing, high error rate, and low efficiency

Method used

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  • Method and system for processing business work orders
  • Method and system for processing business work orders
  • Method and system for processing business work orders

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0039] Example 1, such as image 3 As shown, a method for processing a business work order, the method includes the following steps:

[0040] Step 1, the CRM service processes user business order information, generates an order instance, and synchronizes the order instance to the billing system (OCS);

[0041] Step 2, billing analysis and ordering instances, judging the business type, standard tariff, daily rental, practical business billing does not need to be synchronized, other businesses need to be synchronized;

[0042] Step 3, the billing system synchronizes the billing information to the policy center through the message middleware;

[0043] Step 4, the policy center receives the billing service order information, and updates the local library;

[0044]Step 5: The policy center generates a policy business work order from the business policy information generated by the business order, and enters it into the policy work order table;

[0045] Step 6: The policy center ...

Embodiment 2

[0048] Example 2, such as Figure 4 As shown, a method for processing a business work order, the method includes the following steps:

[0049] Step 1. CRM services related to user subscription changes, such as account opening, account cancellation, number change, user speed reduction identification, etc. After the order is completed, the order management initiates a user subscription request, and sends it to the policy center through the message middleware;

[0050] Step 2. The billing system charges by traffic. For users who exceed the package traffic, the user quota identification needs to be synchronized. Similarly, it is also sent to the policy center through the message middleware;

[0051] Step 3, the maintenance and retention system generates user level change information, which is synchronized to the policy center through the application integration platform;

[0052] Step 4: After receiving the user subscription synchronization information, the policy center performs...

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Abstract

The invention relates to a processing method and system of a service work order. The processing method comprises the steps of S1, receiving a message, analyzing the message and putting the analyzed message into an interface table; S2, carrying out service logic processing for the data, and judging whether a strategy control instruction needs to be sent or not; S3, carrying out parameter supplementation and strategy decomposition; S4, sending the data to a network activation center synchronously, carrying out network element interaction with a strategy and charging rule function unit, and updating the service work order. The invention also relates to a system which comprises a message reception module, a strategy engine module, a strategy service supplementation and decomposition module, and a network activation module. Through the processing method and system of the service work order, configuration data are stored in a memory, the efficiency is improved, flexible configuration of the service work order is realized, and the processing method and system of the service work order can adapt to demands of all kinds of services in a better manner.

Description

technical field [0001] The invention relates to the field of telecommunication service work order processing, in particular to a method and system for processing work orders. Background technique [0002] The business work order processing method in the prior art has the following disadvantages: [0003] 1. There may be a large number of junk business work orders in the user business work orders. When the front desk business volume is large or there are batch operations, the number of business work orders that need to be parsed increases, making the resolution of business work orders slow; at the same time, due to the business Too many work orders, resulting in extremely slow response to database operations, affecting normal business, or even interrupting business; [0004] 2. When the business is busy, the business work order may stay for a period of time after entering the message middleware and policy center before it can be executed, that is, there may be a backlog of b...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
CPCH04L41/0803
Inventor 张涛
Owner 北京思特奇信息技术股份有限公司
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