Call center recording cloud storage method, system, device and storage medium
A call center and storage device technology, applied in transmission systems, digital transmission systems, user identity/authority verification, etc., can solve problems such as inconvenience in use and burden on hardware architecture, and achieve the effect of convenient access and saving hard disk space.
Active Publication Date: 2021-06-01
携程旅游信息技术(上海)有限公司
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Problems solved by technology
[0004] The recordings of the company's call center were stored on the hard disk of the server before, and they had to be backed up regularly, which placed a great burden on the company's hardware architecture, and the access address in the database needed to be updated to meet the reporting requirements, which was very inconvenient to use.
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[0069] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
[0070] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...
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The present invention provides a call center recording cloud storage method, system, equipment and storage medium. The method includes obtaining call center recording files from the call center, adding the call center recording files to the data buffer area, and sending an identity verification request to the cloud storage server. ; After the identity verification is passed, the token is obtained from the cloud storage server; the file upload request is sent to the cloud storage server, and the file upload request includes the token obtained from the cloud storage server; The recorded file of the call center is uploaded to the corresponding cloud storage server. The present invention provides a recording upload service that can be connected to multiple cloud storages; the service is adapted to interfaces of different cloud storages, uploads recording files to cloud storage servers in real time, saves local hard disk space, and is convenient for users to transfer from private clouds and public The cloud can pull recordings anytime and anywhere; in addition, there is no need to modify database records, and access is more convenient.
Description
technical field [0001] The invention relates to the technical field of call centers, in particular to a method, system, device and storage medium for cloud storage of recordings in a call center. Background technique [0002] Cloud storage is a new concept extended from the concept of cloud computing. It refers to working together through cluster applications, grid technology or distributed file systems or similar grid computing functions, and through certain application software or application Interface, providing users with certain types of storage services and access services. [0003] Cloud storage is divided into private cloud storage and public cloud storage. From the perspective of cloud construction location, public cloud is cloud service from the Internet; private cloud is cloud service from within the enterprise. From the perspective of service objects, the private cloud is built for the use of "a group" of customers, deployed in the enterprise firewall, providin...
Claims
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IPC IPC(8): H04L29/08H04L29/06H04L9/32
CPCH04L9/3213H04L9/3247H04L63/083H04L67/1097H04M3/42221
Inventor 汤璐
Owner 携程旅游信息技术(上海)有限公司