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APP-based interactive repair-requesting system and method

An interactive technology for emergency repair personnel, applied in the computer field, can solve the problems that residents cannot grasp the reasons for power outages and power recovery time of emergency repair personnel's arrival in the first place, lack of evidence-based assessment for emergency repair personnel, and reduce the enthusiasm of emergency repair personnel, etc. Achieve high-quality service, improve repair efficiency, and avoid communication barriers

Inactive Publication Date: 2018-10-19
西安壹云电力科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The existing system lacks real-time supervision and notification of maintenance status, and residents cannot immediately grasp the arrival of emergency repair personnel, especially the cause of power outage and power recovery time
Regional power outages lack targeted unified push, causing a large number of repetitive repair reports and inquiries from residents, wasting labor costs and reducing residents' satisfaction
[0007] Emergency repair personnel lack evidence-based assessment, and the return visit system wastes a lot of manpower and reduces the enthusiasm of emergency repair personnel

Method used

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  • APP-based interactive repair-requesting system and method
  • APP-based interactive repair-requesting system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0045] Embodiment 1: An APP-based interactive repair system, including a resident client APP, a repair personnel client APP, a server and a management terminal.

[0046] Residents install resident client APP programs on mobile terminals such as smart phones and / or tablet computers and / or fixed terminals such as desktop computers and / or notebooks.

[0047] Register and log in to the system through a mobile phone number or a third-party interface (such as: WeChat, QQ).

[0048] Fill in the user's residential address (the map SDK and API integrated in the APP can be used for auxiliary positioning). The server side stores the user's login information and residential address into the database and associates it with the power distribution network system.

[0049] When a resident chooses to report a power outage for repair, in the case of a visible cause of the fault (such as a burnt meter, etc.), they can cooperate with the image upload function to increase maintenance efficiency; ...

example 2

[0059]Example 2: The computer-based intelligent processing system includes intelligent allocation, intelligent scheduling, intelligent push, intelligent evaluation, and intelligent analysis.

[0060] Intelligent distribution: The system associates the user information with the distribution network system according to the residential address filled in by the user; the system merges the repeated repair information, including the regional merger of regional power outages and the merger of individual repeated repairs, and distributes the merged repair information to the affiliated District emergency repair personnel.

[0061] Intelligent scheduling: dispatch according to the distance between the repair point and the emergency repair personnel, the comprehensive score of the emergency repair personnel, and the current status; when there is insufficient manpower during peak hours, add the current maintenance progress of the maintenance personnel as a basis for judgment or call tempor...

example 3

[0068] Example 3: APP-based safety hazard reporting system;

[0069] 1. Residents choose safety hazards to report for repairs and take photos of hidden dangers;

[0070] 2. The system uploads photos, GPS positioning and user site descriptions to the server;

[0071] 3. After the management personnel analyze the photos, they will deploy personnel according to the actual situation and give a response;

[0072] Compared with the prior art, the advantages of the present invention are:

[0073] 1. The information interaction operates through the background of the computer system, which avoids the time wasted and communication barriers that may be encountered in the information interaction between people, reduces labor costs, avoids the probability of errors caused by human errors, and improves the overall repair efficiency.

[0074] 2. Report the fault cause and real-time repair progress to the residents in a virtual interactive way. The repair personnel and the resident users ha...

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Abstract

The invention relates to the technical field of computers, particularly to an APP-based repair-requesting system and method. The system includes a resident user side, an emergency maintenance personnel side, a management side and a server side, the user side and the emergency maintenance personnel side realize information interaction through the APP, the server side optimizes the whole maintenanceprocess, and the management side is responsible for data updating and monitoring. The APP-based repair-requesting system provided by the invention has the following advantages: 1, time wasted by man-to-man information interaction is avoided, manpower cost is reduced, a human error is avoided, and the overall emergency maintenance efficiency is improved; 2, server-based information interaction avoids the contradiction caused by information nonidentity between residents and emergency maintenance personnel; 3, a scoring system urges emergency maintenance personnel to provide services of higher quality; 4, through intelligent message pushing, inconvenience caused to a user by an accidental or scheduled outage is reduced, so that the user can cope with a power outage accident more calmly; and5, an intelligent assessment system provides an importance basis for examination of emergency maintenance personnel.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to an APP-based interactive repair system and method. Background technique [0002] APP: Application program, the abbreviation of Application, generally refers to the software installed on the smartphone, and can also be installed on the IPAD and PC. It can provide a high-quality user interface, gorgeous interaction, efficient operation and save traffic during use. [0003] API: Application programming interface, the abbreviation of Application Programming Interface, is some predefined functions, the purpose is to provide applications and developers with the ability to access a set of routines based on certain software or hardware without accessing source code, or understanding The details of the inner workings. [0004] SDK: Software tool development kit, the abbreviation of Software Development Kit, is generally a collection of development tools for some software engine...

Claims

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Application Information

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IPC IPC(8): G06Q50/26G06Q50/06G06Q10/06G06F9/451
CPCG06Q10/06311G06Q10/06395G06Q50/06G06Q50/26G06F9/451
Inventor 陈冠宇庞力中王博文卢月明毛王亮何同庆张涛周红叶郭晓雅
Owner 西安壹云电力科技有限公司
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